Derian Brown

Other Experience & Skills:

• Collaborated with production teams to address and resolve identified issues, reducing overall rejection rates with new/existing clients.
• Managed budgets related to automotive/glass installation operations, ensuring resources were allocated effectively while minimizing costs where possible.
• Upheld strict quality control standards throughout all stages of the project lifecycle, from initial consultation to final inspection ensuring client satisfaction at every turn.

• Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
• Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
• Assisted in the selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.
• Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues.
• Mentored junior team members in technical concepts and skills development, fostering a culture of continuous learning within the organization.

• Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
• Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
• Ensure compliance with all audits, security standards, regulatory requirements, and JetBlue policies.
• Reduced errors in data entry, instituting rigorous quality control checks.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Track key performance indicators KPIs and objective key results to measure product and service performance and mitigate risks related to compliance, technology, and operations.

• Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
• Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
• Partnered with HR teams to align talent development initiatives with organizational goals, fostering a workforce equipped for success in a competitive market landscape.
• Conducted regular skills audits to identify areas for further development, proactively addressing potential performance issues before they impacted productivity.