Derica Kameron
Atlanta
Summary
Results-driven customer service professional with a background in communication, data analytics, business analytics, and business administration. Proven ability to provide top-notch support, resolve complex issues, and ensure customer satisfaction. Equipped to thrive in fast-paced environments, proficient in cross-team dependencies, cross-functional teams, and collaborating with a diverse team of professionals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatcher / Customer service
Fresh Express Morrow
01.2013 - Current
- Managing and coordinating the flow of deliveries, ensuring the timely and efficient transportation of produce, maintaining communication with the drivers and customers, using dispatch software, communicating with drivers and planning routes to ensure deliveries are on time and meet fresh express standards.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Education
Master of Business Administration (MBA) -
University of East London
08-2023
Bachelor of Arts - Journalism and Mass Communication
University of Buea
09-2011
High School Diploma -
Government High School Bali
09-2008
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Proficient in CRM software and customer service platforms
- Ability to work independently and collaboratively in remote environments
- Strong time management and organizational skills
- Adaptable and flexible in fast-paced environments
Accomplishments
- Customer satisfaction scores: High customer satisfaction scores consistently, reflecting positive customer experiences.
- Customer retention: Increasing customer retention rates through proactive communication, effective issue resolution, and building strong customer relationships.
- Customer feedback initiatives: Implementing or participating in initiatives that gather and analyze customer feedback, leading to improvements in service and products.
Languages
English (Native Speaker)
Certification
Data Analytics-SWAS INC 2024
Timeline
Dispatcher / Customer service
Fresh Express Morrow
01.2013 - Current
Master of Business Administration (MBA) -
University of East London
Bachelor of Arts - Journalism and Mass Communication
University of Buea
High School Diploma -
Government High School Bali
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