Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Derice Hampton

Hinesville

Summary

Service Desk Agent with 2 years of inside and field experience analyzing and solving challenging IT issues. Relentless troubleshooter with persistence and customer service orientation to leave no service problem unsolved. Ambitious go-to person thriving under pressure and empathize with and support clients.

Overview

3
3
years of professional experience

Work History

Help Desk Support Specialist

Sparksoft Corp
11.2024 - 06.2025
  • Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
  • Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
  • Ensured compliance with company policies regarding data security during interactions with customers.
  • Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.

L1 Service Desk

Unisys
03.2022 - 11.2024
  • Resolved customer complaints promptly and professionally.
  • Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.
  • Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Correcting network, hardware,software,desktop and laptop problems.
  • Trouble shooting IOS, Android, and windows devices.

Education

High School Diploma -

Bradwell Institute
Hinesville, GA
05-2013

Skills

  • Active Directory
  • ServiceNow
  • Salesforce
  • SLA Management
  • Client Relationship Management
  • Account Management
  • TPX / SEI /TSYS
  • Issue Resolution
  • System Administration
  • Hardware Repair
  • Remote Support
  • Software Updates
  • Application Support
  • Troubleshooting and Diagnosis
  • NEXT GEN
  • Software Installation
  • User Support
  • Data Recovery
  • Hardware Diagnostics
  • Information Protection
  • Customer Service
  • Technical Support
  • Network Configuration
  • Technical Troubleshooting
  • LAN/WAN
  • Issue Troubleshooting
  • MS Office Proficiency
  • Operating Systems
  • Microsoft Outlook
  • Software Deployment
  • System Troubleshooting
  • Microsoft Word
  • Active Listening
  • Customer Relations
  • Troubleshooting
  • Cultural Awareness
  • Friendly, Positive Attitude
  • Conflict Resolution
  • OKTA
  • Work Day
  • Ping ID

Education and Training

other

Timeline

Help Desk Support Specialist

Sparksoft Corp
11.2024 - 06.2025

L1 Service Desk

Unisys
03.2022 - 11.2024

High School Diploma -

Bradwell Institute

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Derice Hampton