Derick Franklin
Atlanta
Summary
Experienced professional driver with a solid record of providing safe and reliable transportation services. Recognized for exceptional navigation skills, punctuality, and a customer-first mindset. Skilled in effectively communicating with passengers and quickly adjusting to changing schedules. A team player committed to delivering consistent, high-quality results. Diligent Desired Position seeking new opportunities in rideshare driving. Demonstrated ability to prioritize passenger safety and timeliness while delivering outstanding customer service. Proven track record of efficient route planning and adaptability in dynamic environments throughout career.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Uber
06.2021 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Bag runner/Security
G2 Secure Staff
07.2019 - 03.2020
- Verified luggage and ensured passengers reached correct destinations.
- Role concluded as a result of COVID-19 situation.
- Maintained cleanliness in the baggage claim area, contributing to a pleasant airport environment for passengers.
- Assisted in maintaining a safe work environment through adherence to safety protocols and regular equipment inspections.
Utility Worker
Deleware North
01.2019 - 07.2019
- Assisted team members where needed to ensure efficiency.
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Verified that all safety procedures were followed while working on utility systems.
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
- Trained other personnel in proper maintenance and repair of utility systems.
Janitorial
ABM Industries, Inc.
08.2018 - 01.2019
- Performed cleaning tasks for common walkways and other designated sections of the airport.
- Increased efficiency by effectively utilizing janitorial equipment such as floor buffers, carpet cleaners, and power washers for various tasks.
- Contributed to a positive work environment by actively supporting fellow janitorial staff members and maintaining a strong work ethic.
- Reduced employee turnover by providing comprehensive training and support to janitorial staff members.
- Upheld a professional appearance while on duty by wearing appropriate attire and maintaining personal cleanliness standards, reflecting positively on the entire janitorial team.
Groundskeeper/Maintenance
AAA Staffing
06.2016 - 08.2018
- Promoted a secure living environment by adhering to safety standards across property.
- Always executed delegated maintenance duties effectively.
- Replaced components and items efficiently to maintain functionality.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
- Cultivated a positive work environment through effective communication with team members and supervisors.
Education
High School Diploma -
Banneker High School
Atlanta05.2017
Skills
- Organizational Skills
- Groundskeeping
- Commercial Cleaning
- Warehouse Experience
- Driving
- Dishwasher
- Customer Service
- Stocking
- Van driver
- Security
- Time management
- Custodial Experience
- Maintenance
- Grounds Tech
- Delivery
- Entry Level Computer Skills
- Entry Level Microsoft office
- Schedule management
- Excellent navigation
- Passenger transportation
- Customer engagement
- Safe driving
- Route planning
- Defensive driving
- Map reading
- Problem-solving
- Tech-savviness
- Multitasking and organization
- Adaptability and flexibility
- Safety awareness
- Traffic law knowledge
- Stress management
- Navigational tools
- Passenger safety
- Dependable and trustworthy
- Effective communication skills
- State Driver's license
- Customer relationships
Certification
Driver's License
Ethnicity
Black-African American
Selfesteem
very high
Personal Information
- Age: 21
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Rideshare Driver
Uber
06.2021 - Current
Bag runner/Security
G2 Secure Staff
07.2019 - 03.2020
Utility Worker
Deleware North
01.2019 - 07.2019
Janitorial
ABM Industries, Inc.
08.2018 - 01.2019
Groundskeeper/Maintenance
AAA Staffing
06.2016 - 08.2018
High School Diploma -
Banneker High School
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