Derionna Copeland
Atlanta
Summary
A highly skilled and results-oriented Customer Relations Consultant with over 6 years of expertise in cultivating lasting client relationships, elevating customer satisfaction, and championing service excellence across a variety of industries. Renowned for providing bespoke solutions, expertly resolving complex issues, and serving as a trusted advisor to esteemed clientele. Possesses exceptional communication, analytical, and interpersonal abilities, consistently surpassing customer expectations and fostering brand loyalty through personalized and attentive service.
Overview
3
3
years of professional experience
Work History
Customer Experience Coordinator
Prosegur
09.2024 - Current
- Serves as the main hub for internal and external communications, effectively managing numerous emails, phone calls and guest client inquires.
- Coordinate with various departments to ensure smooth and efficient operations of services.
- Collaborate closely with the property management team, facilitating communication and cooperation to ensure the efficient operation of building and the satisfaction of all clients and guests.
Strategic Security Consultant
Allied Universal Security Services
11.2023 - 09.2024
- Facilitate the seamless and secure entry and exit of esteemed guest into the establishment, ensuring the highest standards of professionalism and confidentiality is upheld.
- Prioritize and manage high abundant correspondence with key stakeholders and individuals, ensuring timely and thoughtful responses that reflects a high level attention to detail of professionalism.
- Supervised the continuous operations of advanced surveillance systems , overseeing multiple camera feeds to maintain security and integrity of the establishment.
Customer Experience Coordinator
Chimes Solutions
08.2022 - 11.2023
- Develop meaningful relationships clients and customers by delivering exceptional service with a focus of understanding the unique needs of each customer.
- Work collaboratively with different teams and departments to ensure outstanding communication, delivery and efficiency to enhance customer satisfaction.
- Offer expert advice on over 100+ productions and services guiding customers to make informed decisions.
Education
Bachelor of Science - Biology
Georgia State University
Atlanta, GA05-2026
High School Diploma -
South Atlanta High School
Atlanta, GA05-2022
Skills
- Customer relations
- Organization and recordkeeping
- Organization
- Multitasking
- Communication
- Teamwork and Collaboration
Timeline
Customer Experience Coordinator
Prosegur
09.2024 - Current
Strategic Security Consultant
Allied Universal Security Services
11.2023 - 09.2024
Customer Experience Coordinator
Chimes Solutions
08.2022 - 11.2023
Bachelor of Science - Biology
Georgia State University
High School Diploma -
South Atlanta High School
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