Deriuna Sirmans
Valdosta
Summary
I take love into the work I do, I'm willing to take the extra mile to get things done. I'm diligent, a smart worker and highly transparent.
Demonstrated ability to provide exceptional customer service by effectively addressing inquiries and ensuring a positive experience for all guests. Experience in managing cash register operations, accurately processing transactions, and balancing cash drawers at the end of shifts. In previous roles, assisted in training new staff, sharing best practices to enhance team efficiency and improve service quality. Proven track record of monitoring service quality metrics and recommending strategies to improve customer experience and operational performance.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Front of House Staff Member
Culvers Franchising System
Valdosta
12.2024 - Current
- Provided exceptional customer service by promptly addressing inquiries and ensuring a positive dining experience for all guests.
- Managed cash register operations, accurately processing transactions and balancing cash drawers at the end of each shift.
- Assisted in training new staff, sharing best practices to enhance team efficiency and improve service quality.
Advisor I, II, & Supervisor
Concentrix +Welp
Valdosta
08.2023 - 10.2024
- Here at Concentrix I answered calls, I assisted the customers with any needs and concerns.
- Monitored service quality metrics, identifying trends and recommending strategies to improve customer experience and operational performance.
- Managed escalated customer issues with effective problem-solving skills, ensuring timely resolution and maintaining positive client relationships.
- Provided expert guidance to customers, resolving inquiries efficiently and enhancing overall satisfaction with services offered.
Cashier
Sam's Club
Valdosta
06.2022 - 07.2023
- Here at Sam's Club I assisted the customer with checking out groceries.
- I also assist with customer care, and service, refunds, stocking, self checkout assists as well and sales.
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience for all patrons.
- Assisted customers with product inquiries and recommendations, enhancing overall shopping satisfaction and loyalty.
- Maintained organized and well-stocked merchandise displays, contributing to an inviting shopping environment for customers.
- Collaborated with team members to streamline checkout processes, reducing wait times and improving customer flow.
Direct Support Professional
Normal Life of Rescare
Valdosta
10.2020 - 06.2022
- Here at Normal Life of Rescare I assisted people with cooking, cleaning, providing medicine, activities, bathing, vitals, mentally, emotionally, transportations as well.
- Assisted individuals with daily living activities, promoting independence and enhancing quality of life through personalized support.
- Monitored client progress and documented behavioral changes, ensuring compliance with established care protocols and enhancing service delivery.
Education
Diploma - Business Administration
Valdosta High School
Valdosta, GA 08.2017 - 05.2020
Skills
- Direct Support
- Home Care
- Caregiving
- Retail Sales
- Customer Service
- Typing
- Computer Skill
- Customer service
- Transaction processing
- Cash management
Awards
- Identifying and solving common customer issues
- Demonstrating customer service skills in a call center setting
- Responding to customers' situations with sensitivity
- Diligent, smart worker, and highly transparent
Languages
English
Timeline
Front of House Staff Member
Culvers Franchising System
12.2024 - Current
Advisor I, II, & Supervisor
Concentrix +Welp
08.2023 - 10.2024
Cashier
Sam's Club
06.2022 - 07.2023
Direct Support Professional
Normal Life of Rescare
10.2020 - 06.2022
Diploma - Business Administration
Valdosta High School
08.2017 - 05.2020