Derly Martin
Grayson
Summary
Dynamic professional with a proven track record at Taylor Lee & Associates, adept in confidentiality and customer service. Excelled in streamlining processes and enhancing client satisfaction through meticulous follow-up and teamwork. Achieved consistent sales growth at Giorgio Armani by leveraging exceptional time management and negotiation skills.
Overview
5
5
years of professional experience
Work History
Intake Representative
Taylor Lee & Associates
05.2024 - Current
- Conducted thorough assessments of client needs, connecting them with appropriate resources and services within the organization.
- Streamlined communication between departments through diligent documentation of client information and needs.
- Handled sensitive client situations with compassion while maintaining adherence to organizational policies and procedures.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Paralegal Intern
Immigration Solutions
04.2023 - 05.2024
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Improved accuracy in document management through meticulous proofreading and editing of legal documents.
- Assisted lawyers with materials preparation for internal and external training events.
- Monitored the progress of cases throughout their lifecycle, keeping clients informed about updates or changes as needed.
- Conducted comprehensive interviews with clients and witnesses, gathering essential information for case preparation.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Sales Advisor
Louis Vuitton - LVMH
08.2021 - 04.2023
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Developed long-lasting client relationships by providing exceptional customer service.
Sales Manager
Giorgio Armani
12.2019 - 08.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Education
Real State Agent -
MIM Academy Real State
Cumming, GA2023
Immigration Intaker -
US Immigration Intitute
Atlanta, GA2022
Immigrations Form -
Immigration Institute of Floorida
Miami, FL2020
Bachelor Venezuelan Law - Attorney
Universidad Católica Andrés Bello
Caracas, Venezuela 01.2011
Skills
- Follow-up procedures
- Confidentiality
- Teamwork
- Customer service
- Time management
- Attention to detail
- Collaboration and teamwork
- Reliability
- Adaptable and flexible
Timeline
Intake Representative
Taylor Lee & Associates
05.2024 - Current
Paralegal Intern
Immigration Solutions
04.2023 - 05.2024
Sales Advisor
Louis Vuitton - LVMH
08.2021 - 04.2023
Sales Manager
Giorgio Armani
12.2019 - 08.2021
Real State Agent -
MIM Academy Real State
Immigration Intaker -
US Immigration Intitute
Immigrations Form -
Immigration Institute of Floorida
Bachelor Venezuelan Law - Attorney
Universidad Católica Andrés Bello
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