DE'RODERICK SEWARD
Atlanta,GA
Summary
Secure a responsible career opportunity to utilize my training and skills while making a significant contribution to the success of the company.
Overview
7
7
years of professional experience
Work History
Supervisor
United Parcel Services, UPS
Atlanta, GA
02.2021 - Current
- Supervised daily operations to ensure compliance with safety regulations and company policies.
- Trained and mentored team members on efficient workflow practices and operational procedures.
- Coordinated schedules and resource allocation to optimize productivity across multiple shifts.
- Monitored performance metrics, identifying areas for improvement and implementing corrective actions.
- Led team meetings to communicate objectives, address challenges, and celebrate achievements.
- Collaborated with management to implement strategic initiatives that improved service delivery quality.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Team Leader
Verida Inc.
Villa Rica, GA
06.2020 - 09.2024
- Communicate with member via telephone both inbound and outbound calls
- Schedule reservations for custom
- Send emails to different department about member scheduled ride to appointments
- Resolve client issues
- Answer phones to respond to discharge orders, ride request, customer inquiries, questions and complaints.
- Provide support to other company departments and offices regarding trip assignments.
- Place orders in computer system.
- Follow company policies and procedures.
- Perform other duties as assigned.
24/7 Representative Support
Coyote Logistics
Atlanta, GA
10.2020 - 01.2021
- Received customer calls and provided accurate, satisfactory answers to their queries and concerns
- Deescalated situations involving dissatisfied drivers offering assistance and support
- Called drivers to inform them about their loads.
- Guide callers through troubleshooting or navigating the routes presented.
On-Site Manager
Ikhoffman
Cartersville, GA
06.2019 - 11.2020
- Interviewed new staff
- Trained new staff
- Complete I-9 verifications
- Recruiting
- Implemented safety guidelines to all employees
- Submitted weekly hours for all employees
Education
Master of Psychology/ Doctoral - Clinical Psychology
Keiser University
Fort Lauderdale, FL02.2026
Bachelor of Science - Psychology
Keiser University
Fort Lauderdale, FL02.2021
Associate of Science - Psychology
Troy University
Troy, AL10.2003
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Employee motivation
- Staff discipline
- Staff development
Timeline
Supervisor
United Parcel Services, UPS
02.2021 - Current
24/7 Representative Support
Coyote Logistics
10.2020 - 01.2021
Team Leader
Verida Inc.
06.2020 - 09.2024
On-Site Manager
Ikhoffman
06.2019 - 11.2020
Master of Psychology/ Doctoral - Clinical Psychology
Keiser University
Bachelor of Science - Psychology
Keiser University
Associate of Science - Psychology
Troy University