Derrick Massey
Powder Springs
Summary
Ive demonstrated expertise in client service and logistics, effectively managing high call volumes while strengthening client relationships. Experience includes team leadership in warehouse operations, emphasizing inventory control and operational efficiency. Ready to leverage skills as a Warehouse Supervisor.
Overview
15
15
years of professional experience
Work History
Client Service Associate
Morgan Stanley
Alpharetta
02.2022 - Current
- Delivered exceptional customer service experiences consistently
- Developed and maintained strong client relationships through consistent communication
- Managed high volume of customer calls to ensure timely resolution of inquiries
- Assessed investment and financial marketing policies for clarity and compliance
Warehouse Associate
WestRock Services, Inc
Atlanta
12.2020 - 01.2022
- Performed general warehouse duties and maintained equipment to ensure operational readiness
- Operated machines and managed picking, packing, and shipping processes to fulfill orders efficiently
- Operated forklifts to transport materials across the warehouse efficiently.
- Loaded and unloaded shipments, ensuring accurate inventory management.
- Maintained a clean and organized work area to promote safety standards.
Warehouse Team Lead
AmerisourceBergen
Buford
10.2018 - 05.2020
- Organized warehouse operations to ensure efficient workflow
- Facilitated handling of large orders in fast-paced environment
- Contributed to Shipping, Picking, and APS departments
- Used teamwork to get the job done
Lab Technician
National Vision, Inc
Lawrenceville
05.2018 - 09.2018
- Assisted in breaking down contact lenses to ensure proper handling and inventory management
- Operated production machinery to support efficient manufacturing processes
- Performed cleaning tasks in warehouse to maintain a safe and organized work environment
Assistant Store Manager
PPG Paints Retail
Snellville
05.2014 - 12.2016
- Assisted customers in selecting paint colors and products that suited their preferences.
- Changed color of paints to appeal to the customer's needs, making product recommendations to customers.
- Answered phone calls, providing quality customer service to enhance customer satisfaction.
- Maintained store upkeep, ensuring interior and exterior were functional, safe, and attractive for customers.
- Kept track of inventory; Processed cash and credit transactions through Point of Sale (POS) terminal
- Facilitated product delivery by assisting customers with handling and lifting items for safe transport.
- Made store product transitions using software, assisted in the distribution of paint to various PPG stores.
Cashier
Ingles Markets
Loganville
05.2011 - 08.2013
- Processed customer transactions, ensuring accuracy and speed
- Packaged purchased items, enhancing customer satisfaction
- Maintained store cleanliness and organization, supporting a welcoming environment.
Education
Bachelor's degree -
Clayton State University
08-2020
Skills
- Microsoft office
- POS Systems
- Excellent Customer service
- Lab Technician
- Lab Tech
- Documentation
- Retail sales
- Team Lead
- Warehouse Associate
- Shipping
- Picking Packing
- Forklift
- International
- Datawarehouse
- Shipping Receiving
- Logistics
- Supervising experience
- Manufacturing
- Assembly
- Management
- Inventory control
- Custodial experience
- Warehouse distribution
- Pallet jack
- Heavy lifting
- Construction
- Customer service
- Sales
- Marketing
- Store management
- Electrical experience
- Analysis skills
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Client Service Associate
Morgan Stanley
02.2022 - Current
Warehouse Associate
WestRock Services, Inc
12.2020 - 01.2022
Warehouse Team Lead
AmerisourceBergen
10.2018 - 05.2020
Lab Technician
National Vision, Inc
05.2018 - 09.2018
Assistant Store Manager
PPG Paints Retail
05.2014 - 12.2016
Cashier
Ingles Markets
05.2011 - 08.2013
Bachelor's degree -
Clayton State University