Derricka Jackson
Snellville
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. ALSO Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Delivery Driver
National Solutions
02.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Chat Support Representative
Genpact
05.2020 - 02.2023
- Receive and respond to inbound customer calls/chats; capture and verify required information
- Utilized resources such as FAQs, help documents, user manuals and other reference materials when assisting customers
- provide information to the customer and place notes in the system indicating exactly what action was taken or needs to be taken
- provide technical assistance ,to customers through online chat or telephone support
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
Customer Retention Representative
Brinks Home Security
12.2019 - 01.2020
- Enhanced customer retention rates by proactively addressing concerns and providing tailored solutions.
- Developed strong relationships with clients by being attentive, empathetic, and taking ownership of their issues.
- Addressed escalated cases efficiently by liaising with relevant departments and working collaboratively towards swift resolutions that satisfied both parties involved.
- Developed new strategies for customer retention activities.
- Monitored performance metrics regularly to identify areas needing improvement within the customer retention operations framework.
Education
High School Diploma -
Andy Dekaney High School
06.2018
Skills
- GPS Navigation
- Payment Collection
- Paperwork Processing
- Scheduling
- Prioritization
- Critical Thinking
- Money handling abilities
- Material Handling
- Forklift Operation
- courteous demeanor
- computer and typing proficiency
- active listening
- excellenct problem solving abilities
- strong customer service orientation
- ability to work independently and as part of a team
- strong communication and interpersonal skills
- profiicient in handling high volume calls
Timeline
Delivery Driver
National Solutions
02.2023 - Current
Chat Support Representative
Genpact
05.2020 - 02.2023
Customer Retention Representative
Brinks Home Security
12.2019 - 01.2020
High School Diploma -
Andy Dekaney High School
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