Derrike Newman
Atlanta,GA
Summary
Seasoned professional in supply chain, logistics, and e-commerce with extensive skills, comprehensive knowledge, and substantial experience in warehouse operations, order management, retail logistics, and customer service in various settings, currently seeking a Operation Supervisor position with TJM.
Overview
13
13
years of professional experience
Work History
Order Resolution Specialist (Backup Lead)
DHL Supply Chain
10.2024 - Current
- Troubleshooting and allocating incomplete and aging orders within the Order Management System for outbound logistics, ensuring optimal completion and 95% accuracy in processing 20,000 outbound orders daily
- Conducted daily quality control audits and completed order consolidation location audits for shipping and orders
- Processed and managed waves of (20,000 - 30,000) high-volume orders daily in WMS (Manhattan)
- Collaborated with team lead and supervisor to reduce aged orders by 30% and dispatch wave to the pick team
E-Commerce Fulfillment Specialist
DHL Supply Chain
05.2023 - 10.2024
- Accurately picking customer orders to achieve a daily goal of 75 units per hour, contributing to a daily target of (10,000 - 20,000)
- Cross-trained in multiple inbound/outbound warehouse functions, including Shipping, inventory, and tasker
Small Business Owner
Playground Collectibles LLC
10.2019 - 02.2023
- Spearheaded a local delivery e-commerce team to handle customer inquiries, orders, and delivery issues as a liaison between the warehouse and sales team, resulting in a 99.2% customer satisfaction rate.
- Managed daily delivery schedules and processed bulk orders via phone and email.
- Analyzing feedback on products, customer service, and transit issues to management led to a 50% increase in the successful delivery rate and slashed transportation costs.
Delivery Coordinator/Customer Service
K&L Wine Merchants
02.2020 - 09.2021
- Spearheaded a local delivery e-commerce team to handle customer inquiries, orders, and delivery issues as a liaison between the warehouse and sales team, resulting in a 99.2% customer satisfaction rate
- Managed daily delivery schedules and processed bulk orders via phone and email
- Analyzing feedback on products, customer service, and transit issues to management led to a 50% increase in the successful delivery rate and slashed transportation costs
- Accurately logged customer information and inquiries into CRM and Delivery management system, ensuring data integrity while resolving customer concerns promptly
Operations Specialist
K&L Wine Merchants
06.2019 - 02.2020
- Accurately fulfilled approximately 300 orders daily from inventory while maintaining high productivity standards.
- Cross-trained across multiple functions, including shipping and receiving transfers, to enhance operational efficiency.
- Managed daily delivery schedules and processed bulk orders via phone and email while maintaining data integrity.
Educational Sabbatical
Planned Career Break
08.2017 - 05.2019
- Accepted to college for Museum Studies and gained experience through internships and projects.
Logistics Associate
Nordstroms
11.2011 - 06.2017
- Coached and trained seasonal hires to pick orders of 80 -100 items and pack 500 - 2000 orders daily
- Receive trucks, processing new merchandise to the sales floor, and replenishing out-of-stock merchandise
- Processed all returns on damaged and location transfers for non-PO and /or non-order merchandise
Education
Bachelor of Arts - Conceptual Informational Arts/ Museum Archive
San Francisco State University
San Francisco, CA05.2007
Skills
- De-escalation techniques
- Problem resolution
- Warehouse operations
- Delivery tracking
- ERP/SAP Systems
- Training and mentoring
- Retail operations
- Complaint handling
- Team building
- Problem-solving abilities
Timeline
Order Resolution Specialist (Backup Lead)
DHL Supply Chain
10.2024 - Current
E-Commerce Fulfillment Specialist
DHL Supply Chain
05.2023 - 10.2024
Delivery Coordinator/Customer Service
K&L Wine Merchants
02.2020 - 09.2021
Small Business Owner
Playground Collectibles LLC
10.2019 - 02.2023
Operations Specialist
K&L Wine Merchants
06.2019 - 02.2020
Educational Sabbatical
Planned Career Break
08.2017 - 05.2019
Logistics Associate
Nordstroms
11.2011 - 06.2017
Bachelor of Arts - Conceptual Informational Arts/ Museum Archive
San Francisco State University
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