Deschley Patterson
Dacula
Summary
Dedicated Emergency Communications professional with GPSTC certification and extensive experience in Law, Fire, and EMS Radio operations. Proficient in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Pro QA, complemented by hands-on CPR and Narcan training. Committed to advancing public safety expertise and contributing to community well-being.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Jackson County Communications
Jefferson
09.2024 - Current
- Evaluated effectiveness of existing policies and procedures for responding to emergent situations.
- Managed 911 lines during peak periods of call volume.
- Dispatched personnel and equipment as necessary to respond to emergency situations.
- Responded promptly to requests from field personnel for additional resources or assistance.
- Documented all incoming and outgoing communications related to emergency incidents.
Communications Officer
Blaine County Communications
Hailey
02.2024 - 05.2025
- Assessed incoming calls for priority ranking, assigning appropriate response levels.
- Verified information provided by callers prior to dispatching units or services.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Manager
Nathans Service Center
Arco
11.2014 - 02.2023
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Kept track of ordering, inventory, and spending.
Education
High School Diploma -
Butte County Highschool
Arco, ID05-2013
Skills
- Emergency response coordination
- 911 dispatch management
- Resource allocation
- Call prioritization
- Incident documentation
- Communication systems
Certification
Georgia POST Certification in Emergency Communications, CPR and AED certification, FEMA, Pro QA, EMD, EFD, and other certifications required by my agencies.
Timeline
Emergency Communications Officer
Jackson County Communications
09.2024 - Current
Communications Officer
Blaine County Communications
02.2024 - 05.2025
Manager
Nathans Service Center
11.2014 - 02.2023
High School Diploma -
Butte County Highschool
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