DeShauna Davis
Sandy Springs
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Nursing Integrity
01.2024 - Current
- Provided travel medical assistance, specializing in phlebotomy, EKG, and back office admin work on an as-needed basis.
- Ensured efficient patient care and support during medical procedures, maintaining accurate records and assisting with administrative tasks.
- Increased department sales.
- Successfully managed a remote work setup, demonstrating adaptability and strong communication skills in a dynamic healthcare environment.
- Registered new patients into practice management software program accurately entering demographic information.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Senior Operations Administrator
FedEx Ground
01.2021 - Current
- Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service.
- Tend to damaged and incorrectly addressed packages in a timely manner to optimize delivery time.
- Increased Efficiency in Inventory.
- Developed and enforced new safety protocols, leading to a 40% decrease in workplace accidents.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
Pre-Load Assistant Manager
Amazon
Atlanta
01.2017 - 01.2020
- Managed a team of up to 20 people at a time, over approximately 3 different shifts per day.
- Assisted associates with daily task for Load out, MCO and Flex shifts.
- Tracked labor of Employees daily goals.
- Created and conducted training programs for new hires, improving onboarding efficiency and reducing turnover.
- Improved order accuracy and fulfilment speed, resulting in a 15% increase in customer satisfaction ratings.
- Supervised daily operations including scheduling shifts, assigning duties.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
Risk Management Specialist
InGo Money
01.2017 - 01.2018
- Worked in a call center Environment to Verify validity of checks and funds.
- Worked with the customer, their banks or place of employment for funds availability.
- Disputed any issues or discrepancies in checks.
- Consistently met or exceeded monthly sales targets, earning recognition as a top performing associate.
Education
Atlanta Career Institute -
Atlanta Career Institute
01.2024
High School -
Westside High School
01.2013
Skills
- BLS/CPR CERT
- Customer Service
- Clinical Skills
- Administrative
- Communication
- Time Management
- Phlebotomy
- EKG administration
- Patient record management
- Laboratory testing
- Customer service
Timeline
Medical Assistant
Nursing Integrity
01.2024 - Current
Senior Operations Administrator
FedEx Ground
01.2021 - Current
Pre-Load Assistant Manager
Amazon
01.2017 - 01.2020
Risk Management Specialist
InGo Money
01.2017 - 01.2018
Atlanta Career Institute -
Atlanta Career Institute
High School -
Westside High School