Deshawnosi King
Atlanta
Summary
Adaptable Lead Intake Coordinator with robust experience in managing intake processes, screening and assessing client needs, and coordinating with interdisciplinary teams. Demonstrated ability to streamline workflow, enhance operational efficiency, and improve customer service standards. Skilled in utilizing software platforms for streamlined data entry, maintaining accurate records, and building strong relationships with clients and team members. Past roles have demonstrated significant impact on improving process efficiency and client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Intake Coordinator
Veterans Hospital
Miami
07.2018 - Current
- Assisted with resolving escalated customer issues in a timely manner.
- Coordinated the scheduling of staff members to ensure adequate coverage of intakes.
- Evaluated current systems for effectiveness and identified opportunities for improvement.
- Developed innovative approaches to enhance productivity levels among Intake Coordinators.
- Maintained accurate records of all intake activities and services rendered.
- Trained new employees on proper protocols for responding to incoming inquiries.
- Created reports summarizing daily, weekly, and monthly intake activity statistics.
- Conducted weekly meetings with Intake Coordinators to review processes, procedures, and performance.
- Analyzed data from multiple sources to identify areas for improvement in customer service operations.
- Prepared detailed documentation outlining procedures related to intakes.
Emergency Room Registration Clerk
Veterans Hospital
Miami
02.2014 - 07.2018
- Answered incoming calls from patients seeking assistance with registration or billing inquiries.
- Provided customer service to all individuals entering the hospital by providing directions, answering questions, and assisting them in any way possible.
- Utilized knowledge of ICD-10 codes to properly code each visit accurately.
- Assisted with filing documents, such as discharge summaries and medical records, when requested.
- Verified insurance benefits prior to patient admission to ensure coverage for services rendered.
- Entered data into electronic medical records system to ensure accuracy of patient information.
- Processed insurance verification forms for new and existing patients to determine eligibility for services.
- Assisted in processing paperwork related to emergency room admissions including consent forms, release of information forms.
- Greeted patients and visitors, verified patient information, and collected copays.
- Generated accurate invoices based on services provided during an ER visit.
- Updated departmental policies and procedures as needed in accordance with regulatory standards.
Wheelchair Agent
Miami International Airport
Miami
01.2012 - 09.2014
- Delivering courteous service.
- Follow planned routes and schedules
- Provide excellent customer service
- Perform routine vehicle maintenance checks
- Greet patients with a warm smile
- Daily Log turn in after each shift
- Checked passenger tickets, passports and other documents
- Transported passengers safely to and from required locations
- Visual being alert to potential hazards which may cause an accident.
- Operation of hand held device to inquire next pick up
Education
Associate's degree - Computer Programming
Indian River Community College
Fort Pierce, FL05.2013
High school diploma - Computer Technology
Fort Pierce Central High School
Fort Pierce, FL05.2005
Skills
- Data analysis
- Customer service
- Scheduling coordination
- Employee training
- Record management
- ICD-10 coding
- Insurance verification
- Documentation preparation
- Report generation
- Communication skills
- Team collaboration
- Conflict resolution
- Performance evaluation
- Relationship building
- Organizational skills
- Microsoft office
- Task prioritization
Certification
- CPR Certification
- First Aid Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Lead Intake Coordinator
Veterans Hospital
07.2018 - Current
Emergency Room Registration Clerk
Veterans Hospital
02.2014 - 07.2018
Wheelchair Agent
Miami International Airport
01.2012 - 09.2014
Associate's degree - Computer Programming
Indian River Community College
High school diploma - Computer Technology
Fort Pierce Central High School
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