DeShawnte' Austin
Clarkston
Summary
Resourceful Customer Service Representative with a strong track record of high productivity and efficient task execution. Skilled in communication, problem-solving, and time management, ensuring smooth and effective customer interactions. Known for active listening, empathy, and patience—key strengths in resolving issues and building lasting customer relationships. Committed to delivering exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Lincare
Festus
03.2025 - Current
- Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
- Assesses customer need for additional products/services
- Assesses customer compliance with physician orders
- Answers questions and provides customer education regarding products/services
- Documents calls in computerized record keeping system
- Enters customer orders in computerized system
- Verifies and updates demographic information such as address and telephone number in computerized records
Medical Assistant Internship
UEI College
Stone Mountain
10.2023 - 06.2024
- Assisted physicians with patient examinations and procedures.
- Scheduled appointments and coordinated follow-up visits for patients.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Managed patient records using electronic health record systems.
- Educated patients on treatment plans and medication instructions.
- Monitored vital signs and reported findings to healthcare providers.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Customer Service Representative
Telecom
Atlanta
01.2022 - 03.2024
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Coordinated daily transportation schedules to optimize delivery routes and timelines.
- Managed communication between drivers, clients, and management for efficient operations.
- Utilized dispatch software to track vehicle locations and monitor delivery progress.
- Resolved issues related to delays or route changes through effective problem-solving.
- Scheduled and confirmed appointments.
Customer Service Representative
Advanced Call Center Technology
Atlanta
11.2020 - 11.2021
- Processed orders and managed customer accounts efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers with account inquiries and transaction processing.
- Provided guidance on banking products and services to enhance customer experience.
- Educated customers on digital banking tools for convenient access.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
After School Teacher
APEC Learning CENTER
Atlanta
01.2020 - 03.2020
- Followed school guidelines and standards to help students improve study techniques.
- Monitored sign-in and sign-out procedures for after-school sessions, maximizing student safety.
- Assisted in enforcement of library policies and maintenance of tutorial computer lab.
- Used technology and computer systems to supplement learning.
- Utilized proven academic strategies to help students build skills and confidence.
- Conducted skill assessments to track student scores in data management software.
- Offered individual instruction in various subjects to provide learners with extra assistance.
- Established and maintained safe, healthy, and comfortable environment for students.
- Supervised students during activities to ensure safety and participation.
- Developed engaging lesson plans for diverse groups of students.
Sorting Associate
Amazon Fulfillment Center
Atlanta
09.2017 - 03.2018
- Monitored conveyor belts to ensure proper sorting of materials.
- Inspected materials and sorted items or materials into designated areas according to type and size.
- Followed safety protocols to protect items from damage.
- Loaded outbound freight and product for stock or next-day shipment.
- Cleared jams in sorting equipment to maintain optimum machine function.
- Utilized utility knife and metal cutting shears to cut shrink-wrap and metal bands.
- Managed workflows and provided guidance to other sorters.
- Disposed of damaged or defective items, returning to vendor for proper credit.
Education
Associate of Healthcare Administration -
Bryant & Stratton College
NY06-2027
Medical Assistant -
UEI College
Stone Mountain, GA06.2023
High School -
South Atlanta High School
Atlanta, GA05.2017
Skills
- Vital Signs
- Proper Sterilization Techniques
- Sterile Procedures and Techniques
- Wound Care and Irrigation
- First Aid
- Phlebotomy
- Patient Education
- Monitoring Patient Progress
- CPR
- Customer service
- Data entry accuracy
- Effective communication
- Appointment scheduling
- Problem solving
Timeline
Customer Service Representative
Lincare
03.2025 - Current
Medical Assistant Internship
UEI College
10.2023 - 06.2024
Customer Service Representative
Telecom
01.2022 - 03.2024
Customer Service Representative
Advanced Call Center Technology
11.2020 - 11.2021
After School Teacher
APEC Learning CENTER
01.2020 - 03.2020
Sorting Associate
Amazon Fulfillment Center
09.2017 - 03.2018
Associate of Healthcare Administration -
Bryant & Stratton College
Medical Assistant -
UEI College
High School -
South Atlanta High School