Deshunda Bullock
Jonesboro
Summary
Dynamic and customer-focused professional with proven leadership
capabilities in shift supervision and a solid background in customer
service and computer technology. Seeking a rewarding position where
I can apply my leadership experience to drive team performance and
deliver superior customer service. Eager to contribute to organizational
success while advancing my career development in the intersection of
customer service and technology.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Hudson Group World Dufry
Atlanta
04.2023 - Current
- Supervised daily operations and staff in fast-paced retail environment.
- Trained new employees on customer service and sales techniques.
- Coordinated inventory management and restocking processes efficiently.
- Ensured compliance with safety standards and company policies consistently.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Shift Supervisor
Medline Industries
11.2021 - 04.2023
- Trained new employees on customer service and sales techniques.
- Coordinated inventory management and restocking processes efficiently.
- Processed medical supply orders for designated delivery to patients.
Home Health Aide
Acumen Fiscal Agency
Atlanta
07.2020 - 11.2021
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to healthcare professionals.
- Administered medications and maintained accurate medication records.
- Provided companionship and emotional support to clients in their homes.
- Maintained a clean and safe environment for clients at all times.
Lead Server
Tom, Dick, and Hank
06.2020 - 04.2021
- Prepared and served food according to health and safety standards.
- Maintained cleanliness of kitchen and dining areas through regular sanitation practices.
- Collaborated with team members to ensure efficient service during peak hours.
- Delivered exceptional customer service by addressing inquiries and special requests.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Customer Service Representative
Hyatt Regency
08.2017 - 05.2020
- Respond promptly to customer inquiries via phone, email, or in-person.
- Address customer concerns with empathy and professionalism.
- Provide accurate information about products, services, and company policies.
- Assist customers in placing orders, processing returns, and resolving billing issues.
- Ensure customer satisfaction by following up on inquiries and resolving any outstanding issues.
Education
Diploma -
Mundy Mill High
Jonesoboro, GASkills
- Microsoft Office
- Customer Service
- Sales
- Communication
- Problem-solving
- Personal care
- Medication administration
- Customer relationship management
- Patient documentation
- Cash handling
- Problem solving
- Team leadership
- Conflict resolution
- Time management
- Effective communication
- Sales techniques
- Process improvement
- Relationship building
References
Available upon request.
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Communication Skills
Clear and concise communication, both verbal and written, to effectively convey information and collaborate with team members in a professional job setting.
References
References available upon request.
Timeline
Shift Supervisor
Hudson Group World Dufry
04.2023 - Current
Shift Supervisor
Medline Industries
11.2021 - 04.2023
Home Health Aide
Acumen Fiscal Agency
07.2020 - 11.2021
Lead Server
Tom, Dick, and Hank
06.2020 - 04.2021
Customer Service Representative
Hyatt Regency
08.2017 - 05.2020
Diploma -
Mundy Mill High