Desirae Degroodt
Augusta
Overview
8
8
years of professional experience
Work History
CSR
Augusta 311
09.2025 - 10.2025
- Was brought on as a temp to help with the increased call volume for the upcoming tax bill.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Associate
Honey Baked Ham Co. LLC
02.2024 - 06.2024
- Primary duties involved using communication skills to efficiently prioritize customer requests, including answering questions about Store offerings, placing orders and catering requests, collecting cash and credit payments, cross-selling additional products, ringing up purchases, using attention to detail to ensure order accuracy while providing excellent customer service, and closing the store at the end of the day.
Cake Froster & GSR
Nothing Bundt Cakes
02.2023 - 02.2024
- For Frosting: I frost the cakes and knew how to make the frosting.
- For GSR: I memorized the menu, and help the customers find exactly what they were looking for and even helped them find more than they expected the store to provide. I took pick-up orders in-store and over the phone. I also knew how to craft all the cake decoration packages the store provided.
In Home Caregiver
03.2020 - 08.2022
- Caregiver for an immunocompromised family member during COVID. Responsibilities included in-home care, maintaining financial records, scheduling and tracking medical appointments, shopping, cooking and light housekeeping.
Customer Service
Dunkin' Donuts
04.2018 - 02.2020
- Primary duties involved using communication skills to efficiently prioritize customer requests, including answering questions about menu options, placing orders, cross-selling additional products, ringing up purchases, collecting cash and credit payments, maintaining confidentiality of credit card information, and using attention to detail to ensure order accuracy while providing excellent customer service. Also trained in every part of the store, including making coffee and sandwiches.
Education
Computers (1 Year) -
Augusta Technical College
Augusta, GA04.2018
High school diploma - undefined
Evans High School
Evans, GA05.2016
Skills
- Team Member
- Adaptable
- Serving Experience
- Retail Sales
- Microsoft Word
- Cash register
- Time Management
- Cashiering
- Customer Service
- Cash Handling
- Sales
- Computer Skills
- Used Information Resources to complete essays, term papers, and projects in school
- POS
- Hospitality
- Communication Skills
- Call management
- Verbal and written communication
- Call center experience
Additional Information
Authorized to work in the US for any employer
Timeline
CSR
Augusta 311
09.2025 - 10.2025
Sales Associate
Honey Baked Ham Co. LLC
02.2024 - 06.2024
Cake Froster & GSR
Nothing Bundt Cakes
02.2023 - 02.2024
In Home Caregiver
03.2020 - 08.2022
Customer Service
Dunkin' Donuts
04.2018 - 02.2020
High school diploma - undefined
Evans High School
Computers (1 Year) -
Augusta Technical College