Desiree Wilson
Folkston
Summary
Dedicated Correctional Officer with extensive experience at D Ray James Correctional Facility, skilled in emergency response and conflict resolution. Proven ability to maintain safety and security while building relationships with inmates. Recognized for meticulous documentation and effective communication, ensuring a secure environment and fostering trust within the facility.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
3
3
years of professional experience
Work History
Correctional Officer
D Ray James Correctional Facility
08.2025 - 01.2026
- Monitored inmate behavior to maintain safety and security within facility.
- Conducted regular inspections of living quarters and common areas for contraband.
- Responded promptly to emergencies, ensuring appropriate protocols were followed.
- Prepared accurate reports documenting incidents and daily activities for review.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Cashier
Walmart
08.2024 - 06.2025
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Maintained organized checkout area, promoting a clean and efficient work environment.
- Collaborated with team members to manage high-volume periods effectively, improving service speed.
- Contributed to store promotions by informing customers about ongoing sales and discounts effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier
Jerry J's
08.2023 - 11.2023
- Trained new staff on cash handling procedures and customer service standards to ensure consistency.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Reduced processing errors by meticulously following transaction procedures.
- Increased sales of promotional items by informing customers about current offers.
Cashier
Dairy Queen Grill & Chill
07.2023 - 10.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Handled cash, credit, and electronic payments accurately during peak hours.
- Collaborated with team members to ensure smooth store operations during busy periods.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored inventory levels at checkout stations to minimize stock shortages.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Education
High School Diploma -
Brantley High School
Nahunta, GA05.2024
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Correctional facility procedures
- Self-defense tactics
- Restraint techniques
- Observation
- Safety
- Relationship building and management
- Radio communication
- Organizational skills
Timeline
Correctional Officer
D Ray James Correctional Facility
08.2025 - 01.2026
Cashier
Walmart
08.2024 - 06.2025
Cashier
Jerry J's
08.2023 - 11.2023
Cashier
Dairy Queen Grill & Chill
07.2023 - 10.2023
High School Diploma -
Brantley High School