Desmond Brown
Norcross
Summary
Proven to enhance customer satisfaction and efficiency, notably at DoorDash and McDonald's, by leveraging quick decision-making and reliability. Excelled in multitasking across roles, from service crew to maintenance, ensuring safety and punctuality. Achieved high ratings through proactive communication and adherence to safety guidelines, demonstrating a commitment to quality and operational excellence.
Dedicated and friendly individual experienced in safely navigating busy city streets. Adept at following route and delivery instructions. Highly organized with proven track record of providing excellent customer service.
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Experienced with providing top-notch customer service in fast-paced environments. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining clean, organized workspace while efficiently fulfilling customer orders.
Overview
7
7
years of professional experience
Work History
Dasher
DoorDash
01.2024 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Developed and maintained professional relations between customer, store personnel, and company.
- Enhanced communication with customers through proactive updates on order status.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Adhered strictly to food safety guidelines when handling and transporting orders for utmost quality assurance.
Service Crew Member
McDonald's
03.2020 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
Maintenance
McDonald's
03.2020 - Current
- Reduced maintenance costs through proactive equipment inspections and preventive maintenance initiatives.
- Reduced maintenance costs with proper use and maintenance of cleaning equipment.
- Performed general maintenance and light cleaning of showroom.
- Reported any damage or maintenance issues to manager.
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
Line Cook
Zaxby’s
02.2023 - 10.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Pole Inspector
Osmose Utility Services
02.2018 - 11.2020
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
- Managed multiple concurrent projects successfully while adhering strictly to deadlines.
Education
Spencer High School
Columbus GeorgiaSkills
- Quick decision making
- Patience and tolerance
- Reliability and punctuality
- Safety awareness
Timeline
Dasher
DoorDash
01.2024 - Current
Line Cook
Zaxby’s
02.2023 - 10.2023
Service Crew Member
McDonald's
03.2020 - Current
Maintenance
McDonald's
03.2020 - Current
Pole Inspector
Osmose Utility Services
02.2018 - 11.2020
Spencer High School
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