Desmond Williams
Lead Ground Security Coordinator
Albany
Summary
Dynamic security professional with strong leadership skills, previously at G2 Secured Staff, enhanced airport safety through strategic relationship building and compliance management. Successfully trained teams in security protocols, fostering a culture of vigilance and responsiveness. Proven ability to improve operational efficiency while ensuring a positive customer experience.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Lead Agent, Interim-Supervisor/Manager
G2 Secured Staff
06.2015 - Current
- Enhanced airport security by implementing comprehensive ground security measures and procedures.
- Developed and maintained strong relationships with TSA and Law Enforcement agents to foster a collaborative approach to airport ground security.
- Assisted in the development of effective contingency plans for various potential security scenarios.
- Provided support during investigations into airport-related incidents involving thefts, vandalism, or any other breaches of security.
- Supervised agents on the ramp to do trained job assignments as pertaining to policy and procedure
- Train agents to do basic job requirements and special training such as aircraft security training, sida requirements, aircraft pushback training and seasonal de-icing training.
- Making sure all agent's training is up to date and making sure they are knowledgeable of not only their respective airline policies, but airport, sida, faa and tsa policy and procedure as well.
- Making sure customers have a well received experience with airline staff and assisted in with all needs within a timely manner.
- Liaised with TSA agents as needed to share information about potential threats or suspicious activity detected within the airport premises.
- Kept abreast of industry trends, regulations, and best practices through continuous professional development opportunities such as trainings and workshops.
- Supervised a team of ground security officers, providing guidance on best practices and enforcing compliance with company policies and regulations.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Identified areas for improvement in agent performance, providing constructive feedback and coaching for success.
- Collaborated with cross-functional teams to improve overall business operations and customer experience.
Education
Associate of Science - Criminal Justice
Albany State University
Albany, GA 05.2001 -
High School Diploma -
Westover Comprehensive High School
05.2001 -
Skills
Negotiation techniques
Task delegation
Marketing
Compliance management
Strong leadership
Organizational skills
Clear communication
Relationship building
Business development
Order fulfillment
Verbal and written communication
Business correspondence
Information documentation
Client interviews
Timeline
Lead Agent, Interim-Supervisor/Manager
G2 Secured Staff
06.2015 - Current
Associate of Science - Criminal Justice
Albany State University
05.2001 -
High School Diploma -
Westover Comprehensive High School
05.2001 -
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