Despena Durham
Warner Robins
Summary
Dynamic professional with a proven track record in office management and customer service excellence, notably at Brandon’s Mobile Detailing, LLC. Expert in leveraging organizational skills and office administration to streamline operations and enhance customer satisfaction. Skilled in bookkeeping and problem resolution, consistently exceeding performance metrics. Demonstrates exceptional communication and leadership, driving team success and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Manager
Brandon’s Mobile Detailing, LLC
03.2022 - Current
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Senior Center Manager
Middle Georgia Community Action Agency
10.2021 - 09.2022
- Spearheaded fundraising efforts, securing grants and donations from various sources to support ongoing operations at the senior center.
- Monitored guest feedback closely from surveys, adjusting protocols accordingly maintaining high member satisfaction rates.
- Improved employee retention rates by fostering a positive work environment and providing regular professional development opportunities.
- Attracted a diverse range of volunteers by creating engaging opportunities tailored to individual talents and interests resulting in improved services offered at the center.
Medicare Customer Service Representative
Palmetto Gba
02.2024 - 01.2025
- Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
- Consistently exceeded performance metrics while maintaining a focus on providing excellent customer support.
- Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
- Used effective time management strategies to handle fluctuating workloads without sacrificing quality or accuracy.
- Conducted thorough research to provide accurate information and resolve complex issues effectively.
- Participated in ongoing training opportunities to expand skillset and stay current on best practices for delivering superior support.
- Kept up-to-date with industry trends, product updates, and policy changes to provide knowledgeable assistance at all times.
- Built rapport with customers through personalized interactions, increasing their trust in the company''s products or services.
- Improved customer satisfaction by addressing and resolving complaints efficiently.
Customer Service Representative
Board Path Health Solutions
11.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, COAssociate Of Science - Business Administration
Colorado Technical University
Colorado Springs, CO03.2024
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Scheduling
- Scheduling coordination
- Employee supervision
- Human resources
- Administrative oversight
- Team supervision
- Event coordination
- Business administration
- Meeting planning
- Documentation expertise
- Technical support
- Data retrieval systems
- Office management software
- Scheduling and coordinating
- MS office
- Decision-making
- Customer relationship management
- Problem resolution
- Good judgment
- Schedule management
- Goal setting
Certification
SafeServ expires 2029
Public Notary for Houston County, Ga
Timeline
Medicare Customer Service Representative
Palmetto Gba
02.2024 - 01.2025
Customer Service Representative
Board Path Health Solutions
11.2022 - 03.2023
Office Manager
Brandon’s Mobile Detailing, LLC
03.2022 - Current
Senior Center Manager
Middle Georgia Community Action Agency
10.2021 - 09.2022
SafeServ expires 2029
Public Notary for Houston County, Ga
Bachelor Of Science - Business Administration And Management
Colorado Technical University
Associate Of Science - Business Administration
Colorado Technical University
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