Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desteny Simon

Lawrenceville

Summary

Dynamic and dedicated professional with a proven track record at Dippin Dots, excelling in customer service and cash handling. Known for maintaining cleanliness and organization while enhancing customer satisfaction through effective communication and upselling. Reliable team player committed to delivering high-quality service in fast-paced environments.

Experienced with maintaining cleanliness and efficiency in food handling. Utilizes strong customer service skills to ensure positive experience. Knowledge of hygiene standards and teamwork in fast-paced settings.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

3
3
years of professional experience

Work History

Scooper

Dippin Dots
11.2024 - Current
  • Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
  • Ensured optimal product quality by consistently checking inventory and removing expired items.
  • Promoted a positive atmosphere by engaging with customers and providing cheerful service.
  • Increased sales through upselling additional toppings and menu items to customers.
  • Aided in inventory management, stocking supplies as needed to maintain sufficient stock levels during shifts.
  • Provided exceptional customer service, promptly addressing inquiries and handling complaints professionally.
  • Managed cash register duties, accurately handling transactions while maintaining a balanced till at the end of each shift.
  • Contributed to store cleanliness, completing routine maintenance tasks such as sweeping and sanitizing surfaces.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.

Seasonal Worker

Party City
11.2023 - 11.2023
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
  • Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
  • Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
  • Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
  • Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
  • Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
  • Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
  • Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
  • Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.

Cashier

Great Amerian Cookies
06.2023 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Boba Barista

Kokee Tea
09.2022 - 05.2023
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
  • Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
  • Controlled line and crowd with quick, efficient service.
  • Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
  • Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
  • Provided personalized recommendations based on customer preferences or allergies, enhancing the overall experience.
  • Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.
  • Mastered various brewing techniques to ensure optimal tea flavor in every beverage served.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Implemented creative solutions for customizing drinks, catering to individual customer preferences.
  • Kept supplies well-stocked by monitoring usage patterns and placing orders in a timely manner.

Education

N/A

Dacula High School
Dacula, GA
05-2025

Skills

  • Cleanliness and organization
  • Patience and empathy
  • Reliability and punctuality
  • Motivation and initiative
  • Food safety
  • Cash handling proficiency
  • Menu memorization
  • Listening and comprehension
  • Order accuracy
  • Proper sanitation practices
  • Work ethic and dedication
  • Teamwork
  • Customer service
  • Cleaning and organization
  • Dependable and responsible
  • Cleaning and sanitizing
  • Work area cleanliness

Timeline

Scooper

Dippin Dots
11.2024 - Current

Seasonal Worker

Party City
11.2023 - 11.2023

Cashier

Great Amerian Cookies
06.2023 - 07.2023

Boba Barista

Kokee Tea
09.2022 - 05.2023

N/A

Dacula High School

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Desteny Simon