Destinee Lampkin
Loganville,GA
Summary
Detail-oriented Healthcare Technology professional with 9+ years of experience supporting data accuracy, documentation workflows, technical troubleshooting, and system navigation. Background includes CRM/database management, HIPAA-aware support, and assisting healthcare clients with chart access and secure information processing. Recently certified in Health Information Technology Fundamentals through Johns Hopkins/Coursera, with strong knowledge of EHR systems, clinical documentation, health information workflows, and data integrity. Known for mastering new systems quickly, improving processes, and delivering accurate, compliant, patient-focused support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Marketing Automation Coordinator
GDR Labs/ Pharm Origins
01.2023 - Current
- Manage and maintain large-scale data systems for 30K+ profiles, ensuring accuracy, proper tagging, and compliant record updates mirroring HIM data workflows.
- Perform daily QA checks, validate data, and monitor system performance to prevent documentation errors.
- Troubleshoot system issues, resolve access problems, and coordinate with IT foundational skills for EHR Help Desk and Clinical Systems Support roles.
- Build structured workflows and SOPs that support accurate digital documentation and cross-team compliance.
- Communicate complex system updates in clear, user-friendly language for non-technical staff.
Customer Support Specialist
Pharm Origins
02.2020 - 01.2023
- Processed and documented 50+ cases daily through ticketing systems, ensuring accuracy, privacy, and timely resolution.
- Supported customers with technical access, billing/data updates, and secure account management skills closely aligned with patient access and ROI workflows.
- Created knowledge base documentation to improve consistency and reduce errors.
- Collaborated with internal teams to resolve data discrepancies and improve system accuracy.
Skills
- Electronic Health Record (EHR) Fundamentals
- Clinical Documentation Workflows
- Patient Data Entry & Validation
- Medical Records Management
- Release of Information (ROI) Processes
- Chart Retrieval & Indexing
- HIPAA & Privacy Awareness
Health Information / EHR
- Ticket-based Troubleshooting
- CRM/Database Management
- QA & Data Integrity Checks
- SOP Development & Documentation
- Cross-Team Communication
- Workflow Optimization
- System Training & Support
Technical & Operational
Certification
Health Information Technology Fundamentals - Certificate Johns Hopkins (via Coursera) Completed Dec 2025 Verification: coursera.org/verify/2II7X4845GXO
Timeline
Marketing Automation Coordinator
GDR Labs/ Pharm Origins
01.2023 - Current
Customer Support Specialist
Pharm Origins
02.2020 - 01.2023