Destini Smith
Winder
Summary
Diligent Back of House Team Leader with extensive experience in kitchen leadership. Maintains team efficiency and customer satisfaction with skilled oversight of cooks, assistants and dishwashers. Expert in delighting customers with delicious, high-quality food. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Back of House Section Lead
Chick-fil-A
Monroe
07.2024 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Built and maintained working relationships with peers and upper management.
- Participated in team meetings, presentations and special events.
- Trained newly hired employees regarding company policies and operations.
- Provided feedback to team members on their job performance during one-on-one meetings.
- Ensured compliance with applicable laws, regulations and guidelines related to food safety.
- Adhered to food safety regulations when preparing and packaging items for sale.
- Managed quality control activities to maintain food safety.
- Monitored food safety protocols in accordance with local regulations.
- Maintained strict adherence to food safety and sanitation standards, passing all inspections.
- Maintained high standards of food safety, sanitation and cleanliness in the kitchen.
- Assisted in the development of food safety training materials for staff members.
- Monitored cooking temperatures to ensure food safety standards were met.
Back of House Team Lead
Chick-fil-A
Loganville
05.2022 - 07.2024
- Communicated effectively with chefs and cooks about menu changes or special orders requested by customers.
- Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.
- Directed team to expertly handle customer order requests and service issues, directly contributing to restaurant's stellar reputation across Chick-fil-A.
- Contributed to successful shift management by helping with inventory and food ordering as well as team scheduling and work assignments.
- Provided guidance and support to team members during peak business hours.
- Led, trained and developed culinary team members to meet and exceed restaurant standards.
- Monitored food preparation methods to maintain high quality standards.
- Managed and trained staff in proper food safety, sanitation, and kitchen operations.
- Coordinated with front of house staff to ensure timely meal service delivery.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Explained goals and expectations required of trainees.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees to perform duties.
Cashier/Line Cook
Panera Bread
Snellville
04.2021 - 05.2022
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Provided excellent customer service.
- Prepared food in a timely manner.
- Efficiently assort orders.
- Trained new team members in cash register operation, stock procedures and customer services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Learned roles of other departments to provide coverage and keep store operational.
- Collected payments and provided accurate change.
Education
Bachelor of Arts - English
Georgia State University
Atlanta, GASkills
- Recipe-Based Cooking
- Employee Scheduling
- Staff Training
- Quality Assurance
- Employee Supervision
- Relationship Building
- Staff Supervision
- Strategic Planning
- Quality Control
- Portion Control
- Calm and Pleasant Demeanor
- Team Leadership
- Monitoring Food Preparation
- New Employee Training
- Team Direction
Timeline
Back of House Section Lead
Chick-fil-A
07.2024 - Current
Back of House Team Lead
Chick-fil-A
05.2022 - 07.2024
Cashier/Line Cook
Panera Bread
04.2021 - 05.2022
Bachelor of Arts - English
Georgia State University