DESTINY BONDS
Kennesaw
Summary
Results-driven Supervisor with expertise in order management and process improvement. Enhanced team performance through strategic leadership and mentoring, fostering accountability. Resolved customer issues efficiently using CRM tools, boosting satisfaction rates. Strong communicator with a focus on building positive client relationships.
Overview
8
8
years of professional experience
Work History
ORDER FULFILLMENT SUPERVISOR
BJ's WHOLESALE
08.2025 - Current
- Directly manage and assess team member performance and drive a culture of development, ethical decision-making, and engagement
- Established clear expectations for team, ensuring follow-up and accountability within deadlines
- Work with an elevated level of urgency and identify breakdowns in process and steps for correction before negative impacts on weekly performance metrics
- Collaborated with Club Manager to enhance club performance and identify process improvements
- Teach, coach, and lead through the club-level training process
- Acted as primary liaison for testing new processes and procedures at the club
- Communicate via Outlook with the Regional Manager for procedural issues and customer order discrepancies
- Resolved customer complaints and addressed product inquiries through effective email and phone communication
ORDER FULFILLMENT ASSOCIATE
SAM'S CLUB
12.2021 - 08.2025
- Fulfilled customers' online orders based on policies and resources to complete timely deliveries
- Handled multiple tasks in a fast-paced environment while maintaining a high degree of accuracy
- Trained new hires on fulfillment procedures and customer service practices, ensuring seamless integration into team
- Provided high-quality virtual customer service support, resolving complaints and answering product-related questions via phone and email
- Maintained positive, professional attitude toward members, assisting with purchasing decisions and providing tailored product recommendations
- Enhanced membership department's sales by effectively upselling memberships and credit cards to clients
- Filled in for team lead, addressing employee questions and resolving escalated issues to support team efficiency
HOME HEALTH AIDE
ASCENSION HOME HEALTH CARE
03.2020 - 12.2020
- Delivered compassionate care and managed medication administration for clients, demonstrating a strong focus on detailed instructions and safety protocols
- Assisted clients with daily tasks, enhancing their independence and quality of life through meal prep, errands, and personal care
- Communicated effectively with clients and families, ensuring needs were met and concerns addressed promptly
- Trained new team members on company protocols and best practices for patient interactions, improving team readiness and client care
- Worked with many types of clients, including those with cognitive impairments, physical limitations, or chronic ailments
CAFÉ/SALES ASSOCIATE
SPEEDWAY
04.2019 - 12.2019
- Delivered exceptional customer service in a fast-paced retail and cafe environment
- Processed transactions, maintained clean environment, and addressed customer inquiries about products and services
- Managed customer orders, inventory, and restocking to ensure smooth operations
- Trained new hires in cash register operations, food preparation, and customer service standards
- Cross-trained to perform additional tasks, enhancing operational flexibility
- Answered customer questions and concerns in a positive manner
PRODUCTION ASSOCIATE
CTI
05.2018 - 08.2018
- Packaged products for big-box retailers, ensuring quality control and on-time delivery
- Maintained production schedules, ensuring adherence to safety standards and achievement of operational goals
- Resolved quality issues through problem-solving, escalating complex concerns to leadership for further action.
Education
General associate's degree -
Lansing Community College
Lansing, MI01-2019
Skills
- Order and inventory management
- Supply chain
- Process improvement
- Performance management
- Customer management
- Complaint resolution
- Call escalation handling
- CRM proficiency
- Report generation
- Service compliance standards
- Team leadership
- Employee training
- Mentoring
- Attention to detail
- Time management
- Multitasking abilities
- Problem solving
- Relationship building
- Critical thinking skills
- Follow-up skills
- Communication skills
- Merchandise upselling strategies
Timeline
ORDER FULFILLMENT SUPERVISOR
BJ's WHOLESALE
08.2025 - Current
ORDER FULFILLMENT ASSOCIATE
SAM'S CLUB
12.2021 - 08.2025
HOME HEALTH AIDE
ASCENSION HOME HEALTH CARE
03.2020 - 12.2020
CAFÉ/SALES ASSOCIATE
SPEEDWAY
04.2019 - 12.2019
PRODUCTION ASSOCIATE
CTI
05.2018 - 08.2018
General associate's degree -
Lansing Community College