Destiny Candace Whitmer
Zebulon
Summary
Customer service expert with a strong background in investigative reporting and data analysis. Demonstrated success in resolving customer concerns efficiently, thereby enhancing loyalty and satisfaction. Skilled at managing caseloads in fast-paced environments while adhering to confidentiality and compliance standards.
Overview
14
14
years of professional experience
Work History
Employee Investigator
Georgia Department of Corrections
Forsyth
12.2023 - Current
- Prepared detailed reports summarizing investigative activities and results.
- Organized and maintained files of all investigative activities.
- Adhered to departmental policies regarding investigations and reporting procedures.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Analyzed data gathered during investigations to determine the validity of claims or theories.
- Monitored online activity of suspects using various social media platforms.
- Explored alternative investigative methods when traditional ones proved ineffective.
- Maintained confidentiality of sensitive information at all times.
- Managed caseloads efficiently, prioritizing tasks and meeting strict deadlines in high-pressure environments.
- Conducted thorough background checks for candidates and clients.
- Reviewed and analyzed criminal records and credit histories.
- Maintained accurate documentation of background investigation results.
- Analyzed criminal records, credit histories, educational credentials, and other relevant documents to assess overall qualifications of candidates.
- Collaborated with Human Resources department staff members to ensure compliance with applicable regulations.
Front Office
Pain Care LLC
Stockbridge
11.2018 - 09.2019
- Schedule patient appointments for medical procedures and follow-up visits
- Customer Service - Patient interaction
- Answer and route calls to the appropriate departments
- Process customer payments
- Scan and verify insurance
- Assist with vitals and patient charting
Customer Service Specialist
Custom Molded Products
Newnan
02.2018 - 11.2018
- Replied to customer emails regarding order status and inquiries
- Managed back order processing, ensuring timely fulfillment and customer satisfaction
- Placed orders for customers and warehouses for spa part
- Coordinated air freight for back orders to expedite shipping from different warehouses
- Observed inventory levels for each customer to know their usage on the part they ordered
- Ensured container came in in due time
- Validated monthly usage reports to determine the number of specific part used in the air freight
On-Site Manager
Staffmark
McDonough
09.2017 - 02.2018
- Coordinated tasks and responsibilities while effectively managing 350+ employees.
- Monitored employee performance in collaboration with staffing agency to ensure alignment with site goals.
- Exceeded client expectations by implementing tailored support and solutions.
- Recruited potential candidates for positions at the site.
- Interviewed candidates to assess qualifications and fit for the role.
- Conducted orientations and drug screens with potential candidates.
- Utilized PeopleSoft software to manage HR functions and processes.
- Approved payroll at the end of each week
Home Service Coordinator
Home Depot Corporate Offices
Marietta
11.2014 - 09.2017
- Processed new contractor applications.
- Assisted customers and contractors with job assignments.
- Handled heavy phone volume service through a call center.
- Online research to bring on new contractors to the corporate platform.
- Department trainer for new associates.
- Assisted with licensing and background checks for new contractors.
Phlebotomy Technician
Columbus Regional Healthcare
Columbus
05.2014 - 07.2014
- Drew blood from patients and prepared it for further medical testing.
- Received and delivered specimens to the correct lab depts.
- Accomplished morning rounds in a timely manner.
Retail staffing coordinator
Staffmark
Atlanta
01.2014 - 05.2014
- Conducted telephone interviews for retail store candidates.
- Recommended candidates for second interview based on assessment of qualifications and fit.
- Handled inbound calls in call center to assist customers and address inquiries.
- Delivered customer service by employing effective phone etiquette and maintaining a positive demeanor.
Customer Care Representative
Asurion
Zebulon
08.2012 - 01.2014
- Consistently exceeded performance metrics, demonstrating commitment to customer satisfaction.
- Reduced customer hold time by managing high call volume effectively in call center.
- Earned merit increases for outstanding customer service, reflected in high customer satisfaction ratings.
- Recognized as top seller through suggestive selling for six consecutive months.
- Updated account and client information to accommodate customers.
- Implemented ACH payments to meet customer needs.
- Managed accounts receivable processes to ensure timely payments.
Education
CLINICAL SKILLS TRAINING - Phlebotomy Technician, EKG Technician, CPR Certification
CENTER
Atlanta, GA01-2012
Skills
- Report writing
- Case management
- Law enforcement collaboration
- Investigative reporting
- Data analysis
- Risk assessment
- Report writing
- Troubleshooting
- Problem Resolution
- Information confidentiality
- Customer Service
- Online Support
- Verbal communication
- Written communication
- Research analysis
- Detail-oriented
- Time management
- Calm under pressure
- Conflict resolution
- Strong interpersonal skills
- Microsoft Word
- Investigative reporting
Additional Abilities
- Ability to navigate multiple computer systems while interacting with clients
- Ability to adapt and learn quickly
- Ability to use good, sound judgment in decision making
- Analytical and problem solving skills
Timeline
Employee Investigator
Georgia Department of Corrections
12.2023 - Current
Front Office
Pain Care LLC
11.2018 - 09.2019
Customer Service Specialist
Custom Molded Products
02.2018 - 11.2018
On-Site Manager
Staffmark
09.2017 - 02.2018
Home Service Coordinator
Home Depot Corporate Offices
11.2014 - 09.2017
Phlebotomy Technician
Columbus Regional Healthcare
05.2014 - 07.2014
Retail staffing coordinator
Staffmark
01.2014 - 05.2014
Customer Care Representative
Asurion
08.2012 - 01.2014
CLINICAL SKILLS TRAINING - Phlebotomy Technician, EKG Technician, CPR Certification
CENTER