Destiny Clarke
Atlanta
Summary
Skilled Customer Service supervisor and representative. Highly organized and efficient, with the ability to plan, improvise, and maintain a positive attitude. Eagerly evaluates the needs of the manager and team members. Proactive with strong interpersonal and communication skills.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE SUPERVISOR
Driver Network Service
12.2019 - Current
- Trained new team members by relaying information on company procedures and task delegation
- Worked different positions to provide optimal coverage and meet daily team goals
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Created and managed schedules and found coverage for open/dropped shifts
- Created, prepared, and delivered reports to associated departments
LIFEGUARD
Universal Studios
07.2018 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Provided friendly customer service to guests and addressed concerns
- Monitored safety of guests in and around water attractions
- Educated patrons on safety protocols and enforced safety rules
- Attentively monitored swimmers to identify distress
- Cleared pool areas of debris and hazardous objects to increase safety
Education
Bachelor of Science - Film Production
Full Sail University
Winter Park, FL06.2018
Skills
- Task Oversight
- Job Allocation
- Customer Service
- Seamless Call Transfers
- Employee Evaluation
- Schedule Management
Timeline
CUSTOMER SERVICE SUPERVISOR
Driver Network Service
12.2019 - Current
LIFEGUARD
Universal Studios
07.2018 - 09.2019
Bachelor of Science - Film Production
Full Sail University
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