Destiny Davis
McDonough
Overview
5
5
years of professional experience
Work History
Administration Clerk
Fulton County Courthouse
08.2021 - 2025
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
- Answered over 200 calls each day on multi-line telephone systems, supporting communication needs of 154 staff members.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Assisted with onboarding of new employees.
Catalog Assistant
Cintas
12.2019 - 07.2020
- Act as a liaison between the Catalog team, Sales Reps and potential/current business customers
- Monitor, order and distribute inventory for the Catalog team’s office supply
- Calculate daily / weekly / monthly catalog sales orders and reports to assist the Catalog Manager to ensure projectections are being met
- Maintain and update tracking, shipping and delivery status of orders valuing approximately 3 million dollars
- Implementing creative systems and processes to streamline the post sales workflow
Data Entry Clerk/Quality Control Inspector
Bard Medical
10.2018 - 07.2019
- Obtained scanned records and uploaded into the database.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Entered client information into databases quickly and with minimal errors.
- Evaluated source documents to locate information needed for each data entry field.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Lead Customer Service Representative
FedEx
05.2016 - 04.2019
- Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Planned schedules and workflows based on expected customer demands.
- Engaged clients in person and over phone to answer questions and address complaints.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Call Center Customer Service Representative
Chime Solution
07.2015 - 08.2017
- Educated customers how to use company systems, complete forms and obtain desired services.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Trained staff on operating procedures and company services.
Education
High School Diploma - undefined
Alpha Omega
Conyers, GABusiness Administration
Atlanta Technical College
Atlanta, GA06.2025
Skills
- Client support
- Telephone system operation
- Data management
- Key stakeholder engagement
- Computer skills
- Administrative support
Timeline
Administration Clerk
Fulton County Courthouse
08.2021 - 2025
Catalog Assistant
Cintas
12.2019 - 07.2020
Data Entry Clerk/Quality Control Inspector
Bard Medical
10.2018 - 07.2019
Lead Customer Service Representative
FedEx
05.2016 - 04.2019
Call Center Customer Service Representative
Chime Solution
07.2015 - 08.2017
High School Diploma - undefined
Alpha Omega
Business Administration
Atlanta Technical College
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