Destiny Davis Bell
Atlanta
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hospitality Professional
Rocket Farms
01.2024 - Current
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Notary Public
MOBILE NOTARY
01.2021 - Current
- Administering oaths, verifying signatures
- Maintaining notarized documents
- Asked signers about validity of information contained in documents.
- Documented transactions in notary journal to maintained permanent records.
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
- Affixed stamp or seal on documents as proof of witnessing event or deal.
- Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
Benefits Enrollment Specialist
Aflac
01.2023 - 01.2025
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Offered policy guidance and management to promote asset protection.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Developed coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Food and Beverage Administration
Four Seasons Hotel
11.2021 - 01.2023
- Resolved customer complaints involving food or beverage quality and service.
- Prepared and led food service training programs to teach staff various tasks.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Developed and conducted beverage and food training classes, workshops, and conferences, and enhanced career growth and development for regional team.
- Controlled inventory by creating Excel spreadsheets for food and beverage, resulting in [50]% decrease in waste.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Effectively multitasked within fast-paced environment.
- Tracked and expedited food distribution via expert use of spreadsheet and word processing software.
- Managed food service, food production, sanitation and staff supervision.
Executive Assistant
Motus
01.2020 - 01.2022
- Assist planner with client support
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Performed various clerical tasks and organized office areas to promote productivity.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Completed basic administrative work and managed household accounts.
- Submitted reports to and reviewed reports with supervisor.
- Accompanied clients to appointments and arranged transportation.
- Kept patient health and personal information private and confidential.
Sales Representative Team Leader
Nordstrom
01.2018 - 01.2020
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Adhered to company initiatives and achieved established goals.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Waitress Trainee
Red Cedar and Sage
01.2015 - 01.2019
- Set up dining room to meet hospitality and service standards.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
Education
Associates Degree - Mass Communications
Savannah State University
Savannah, GA01.2016
High School - undefined
Garfield High School
Seattle, WA01.2013
Skills
- Client Account Management
- Life Insurance Sales
- Guest relations management
- Meeting facilitation
- Call Center Customer Service
- Documentation Abilities
- Recordkeeping Skills
- Executive Presentation Development
- Microsoft Office
- Supervision & Leadership
Certification
- Licensed Notary Public
- Licensed Life and Health Insurance Agent
Timeline
Hospitality Professional
Rocket Farms
01.2024 - Current
Benefits Enrollment Specialist
Aflac
01.2023 - 01.2025
Food and Beverage Administration
Four Seasons Hotel
11.2021 - 01.2023
Notary Public
MOBILE NOTARY
01.2021 - Current
Executive Assistant
Motus
01.2020 - 01.2022
Sales Representative Team Leader
Nordstrom
01.2018 - 01.2020
Waitress Trainee
Red Cedar and Sage
01.2015 - 01.2019
High School - undefined
Garfield High School
Associates Degree - Mass Communications
Savannah State University