Summary
Overview
Work History
Education
Skills
Timeline
Generic

DESTINY DONATTO

McDonough

Summary

Dedicated customer service professional with a strong understanding of service delivery and a proven ability to manage multiple tasks effectively. Committed to building and maintaining professional relationships to drive business profitability and achieve exceptional outcomes. Skilled in providing outstanding customer support, resolving issues promptly, and ensuring customer satisfaction. Adept at identifying opportunities for process improvement and implementing strategies to enhance service quality.

Overview

11
11
years of professional experience

Work History

Patient Care Coordinator

Peachtree Spine Physicians
09.2023 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Delivered excellent patient experiences and direct care.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Answered incoming calls, scheduled appointments and filed medical records.

Delivery Partner Specialist

GoPuff
02.2022 - 10.2022
  • Provided chat and email assistance.
  • Reviewed motor vehicle and criminal background checks.
  • Audited automated account creation processes through various systems.
  • Mastered multiple systems (knowledge base and various CRMs systems).
  • Provided administrative support.
  • Worked cross-functionally with other relevant partners.
  • Communicated quickly and effectively to various team members at Gopuff and external partners.
  • Communicated with delivery partner driver.

Benefit Verification Specialist

Talent Bridge
11.2020 - 02.2022
  • Verified patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options.
  • Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
  • Reduced claim denials with thorough insurance eligibility assessments prior to service provision.
  • Expedited claim approvals by promptly submitting necessary documentation to insurance providers.
  • Maintained up-to-date knowledge of insurance regulations, enabling accurate benefit verifications for various plans.
  • Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.

Retail Banker/Teller

Fort Sill National Bank
12.2019 - 11.2020
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
  • Collaborated with team members to achieve branch sales targets and enhance overall productivity.
  • Identified opportunities for cross-selling financial products, resulting in higher revenue generation.

Bank Customer Service Representative

B1 Bank
09.2018 - 12.2019
  • Maintained friendly and professional customer interactions.
  • Handled various accounting transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Managed high volumes of daily calls while maintaining a professional demeanor under pressure.

Fraud Analyst

TSYS
06.2014 - 09.2018
  • Identified and traced any suspicious or high-risk transactions, determined improper activity involvement, and risks to the bank and customer.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed between 200-400 transactions a day.

Education

Bachelor of Science - Marketing Management

University of Louisiana At Monroe
Monroe, LA
12-2025

High School Diploma -

Valdosta High School
Valdosta, GA
05-2015

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Claims processing
  • Service excellence
  • Office administration
  • Claims handling and coverage verification
  • Insurance verification
  • Experienced in software utilization
  • Real-time chat support
  • Filing and recordkeeping
  • Policy compliance

Timeline

Patient Care Coordinator

Peachtree Spine Physicians
09.2023 - Current

Delivery Partner Specialist

GoPuff
02.2022 - 10.2022

Benefit Verification Specialist

Talent Bridge
11.2020 - 02.2022

Retail Banker/Teller

Fort Sill National Bank
12.2019 - 11.2020

Bank Customer Service Representative

B1 Bank
09.2018 - 12.2019

Fraud Analyst

TSYS
06.2014 - 09.2018

Bachelor of Science - Marketing Management

University of Louisiana At Monroe

High School Diploma -

Valdosta High School

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