Destiny Echols
Atlanta
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Total Loss Claim Associate
The Best Claims Solution
Alpharetta, GA
10.2024 - 11.2024
- Investigated total loss claims by reviewing estimates, documentation, and valuation data.
- Collaborated with adjusters to expedite settlements and meet strict timeline expectations.
- Ensured all claim files were complete, compliant, and accurately documented.
- Communicated clearly and compassionately with policyholders throughout the claim lifecycle.
Catering Associate
Sodexo
Atlanta, GA
11.2022 - 10.2024
- Delivered high-quality service and coordinated catering logistics for corporate and private events.
- Ensured timely delivery and customer satisfaction through strong organization and communication.
Customer Service & Problem Resolution Representative II
Walmart
Bentonville, AR
01.2023 - 05.2023
- Resolved customer escalations by analyzing concerns, researching account details, and providing appropriate solutions.
- Used internal systems and decision-based tools to recommend compensation when necessary.
- Maintained high satisfaction scores through professionalism, patience, and strong communication.
Claims Adjuster
State Farm Mutual Automobile Insurance Company
Dallas, TX
09.2021 - 08.2022
- Processed and evaluated auto claims for customers involved in accidents.
- Verified policy coverage and assisted customers through each step of the claim resolution process.
- Maintained accurate documentation and ensured claims were handled within regulatory guidelines.
Cashier
AAA Parking
Atlanta, GA
07.2019 - 10.2019
- Delivered excellent customer service while processing transactions accurately.
- Managed cash and credit payments while maintaining detailed daily reports.
Education
Bachelor of Science - Early Childhood Education
Valdosta State University
Valdosta, GA01-2028
Skills
- Auto Claims Investigation & Evaluation
- Loss Documentation & Report Accuracy
- Customer Communication & Empathy
- Conflict Resolution & Negotiation
- Multi-Tasking in High-Volume Environments
- Microsoft Office (Word, Excel, Outlook)
- Time Management & Prioritization
- Telephone etiquette
- Data entry
- Technical troubleshooting
- Goal orientation
- Call handling
ADDITIONAL HIGHLIGHTS
- Recognized for maintaining high customer satisfaction ratings across multiple service roles.
- Strong attention to detail with experience balancing empathy and company policy in claim handling.
- Committed to professional growth and continuous learning in insurance and customer relations.
Timeline
Total Loss Claim Associate
The Best Claims Solution
10.2024 - 11.2024
Customer Service & Problem Resolution Representative II
Walmart
01.2023 - 05.2023
Catering Associate
Sodexo
11.2022 - 10.2024
Claims Adjuster
State Farm Mutual Automobile Insurance Company
09.2021 - 08.2022
Cashier
AAA Parking
07.2019 - 10.2019
Bachelor of Science - Early Childhood Education
Valdosta State University