Destiny Johnson
Kennesaw
Summary
Patient-focused and empathetic individual with commendable expertise in delivering high-quality and excellent care to diverse patient populations. Capable of coordinating patient care activities, administering facility operations, and providing treatments. Ability to assess patient conditions, develop tailored care plans, sustain medical records, and attain satisfaction through effective leadership. Excel at fostering strong relationships with patients, families, and coworkers. Skilled in collaborating with clinical staff and interdisciplinary teams to optimize organizational efficiency and maintain high standards of care, while adhering to regulatory policies. Adept at greeting patients, answering calls, managing budget, and resolving queries. Proficient in Google Docs and MS Office Suite.
Overview
1
1
Certification
Work History
Medical Assistant/Medical Front Office Receptionist
American Family Care, Inc
- Served as the first initial contact for the medical office by greeting patients, balancing daily patient charges and responding to all incoming calls
- Register patients, update patient records, and verify insurance accurately and timely
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Enrollment Representative
Enrollment Customer Service Center
- Administered and responded to all incoming/outbound calls
- Addressed inquiries from all callers related to admissions, registration, and financial aid within time
- Investigated issues and created solutions for new customers.
- Maintained detailed and accurate records between multiple databases and programs.
Biller/Dispatcher
Fleetwood Trucking LLC
- Assured appropriate booking and support to a nationwide of companies
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
Member Tier 2 Specialist
Connexus Resource Group
- Offered summary of health benefits and accessed members’ healthcare accounts
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Facilitated enrollment process for new members, ensuring smooth transition from previous insurance providers.
- Coordinated open enrollment activities, ensuring seamless transitions between old and new coverage periods for all clients served by the organization.
Cox Complete Care Tech Support
Sutherland Global
- Nurtured friendly relationships with customers and resolved complex issues
- Provided tech support to various customers on various devices
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
Education
Bachelor of Science - Nursing
Chamberlain University
Atlanta, GA05-2027
Bachelor of Science - Biology
Kennesaw State University
Kennesaw, GA05-2024
High School Diploma -
Tift County High School
05-2019
Skills
- Patient Care & Satisfaction
- Teamwork & Relationship Building
- Regulatory Compliance
- Cross-functional Collaboration
- Problem Resolution
- Recording & Documentation
- Strategic Planning & Execution
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
Awards
Student of the Month Award, Student Athlete Honorable Mention Award, Basketball Region Champion and Sweet16, Honor Roll Entire Highschool Career, Basketball Most Valuable Player Award, Sectionals for Track and Field, McDonald's Essay Scholarship, All Region Offensive Player of the Year, Dean's Advisory Council for Kennesaw State
Certification
- Certified Nursing Assistant - Pathway Cord and Certificate
- BLS Certification
- Food and Nutrition Education Program Certificate-Blood borne pathogens.
Timeline
- Certified Nursing Assistant - Pathway Cord and Certificate
- BLS Certification
- Food and Nutrition Education Program Certificate-Blood borne pathogens.
Medical Assistant/Medical Front Office Receptionist
American Family Care, Inc
Enrollment Representative
Enrollment Customer Service Center
Biller/Dispatcher
Fleetwood Trucking LLC
Member Tier 2 Specialist
Connexus Resource Group
Cox Complete Care Tech Support
Sutherland Global
Bachelor of Science - Nursing
Chamberlain University
Bachelor of Science - Biology
Kennesaw State University
High School Diploma -
Tift County High School
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