Destiny Lightning

Rome

Summary

Dynamic Customer Service Representative with proven expertise at HqFLEX in conflict resolution and technical support. Skilled in delivering exceptional customer experiences and efficiently resolving complaints, I excel in high-pressure environments. Adept at payment processing and call documentation, I prioritize customer satisfaction and continuous improvement to enhance service quality. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

years of professional experience

Work History

Customer Service Representative

HqFLEX

Dacula

02.2020 - 03.2024

Developed positive relationships with customers through friendly interactions.
Used approved scripts to de-escalate angry customers during telephone interactions.
Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Collected deposits or payments and arranged for billing.
Resolved customer complaints promptly and efficiently.
Answered inbound calls, chats and emails to facilitate customer service.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Cass High School

White, GA

05-2016

Skills

Customer service
Conflict resolution
Technical support
Payment processing
Billing adjustments
Communication skills
Active listening
Problem solving
Stress management
Data entry

Multitasking and prioritization
Microsoft office
Continuous improvement
Call documentation
Call center experience
Customer service excellence
Written communication
Account updating

Affiliations

Student council
Debate team
Volunteer work at the homeless shelter

Accomplishments

Academic awards
Honors recognition

Languages

Spanish

Limited

French