DESTINY MORGAN
Hampton
Summary
Versatile Reservation Associate with experience in managing bookings, handling customer inquiries, and performing administrative duties. Strong skills in communication, problem-solving and multitasking enable successful process management. Previous roles demonstrate ability to enhance customer satisfaction through efficient reservation processes.
Overview
7
7
years of professional experience
Work History
Reservation Associate
PetSmart
05.2023 - 01.2025
- Managed a high volume of inbound calls to assist pet parents with booking grooming, boarding, and training services
- Provided excellent customer service and resolved concerns to ensure a positive experience
- Promoted additional services to drive sales and enhance customer satisfaction
- Navigated multiple internal systems to efficiently schedule appointments and maintain customer records
- Maintained clear communication with both clients and supervisors
Clerk (Bakery & Customer Service)
Publix
Hudson Bridge
09.2019 - 01.2023
- Delivered high-quality service by answering product inquiries and assisting with purchases
- Packaged baked goods and managed attractive bakery displays to drive sales
- Supported bakers by organizing supplies and assisting during peak hours
- Trained new employees on POS systems and customer service procedures
- Handled phone calls, processed orders, and ensured smooth store operations
Administrative Intern
Miller Zell
South Fulton
01.2018 - 01.2019
- Managed data entry, client files, and installation records
- Created SQL-based charts and PowerPoint presentations for internal training
- Operated a front desk and 8-line phone system while welcoming clients
- Participated in focus groups, project planning, and client consultations
- Supported departments including Project Management, Accounting, and IT
Education
Associate Degree - Business Administration
Georgia Military College
Skills
- Strong verbal and written communication
- Excellent customer service experience
- Proficient in Microsoft Office & multi-system software
- Time management & multitasking
- Positive and professional demeanor
- Problem-solving and conflict resolution
- Team collaboration and independent work skills
Timeline
Reservation Associate
PetSmart
05.2023 - 01.2025
Clerk (Bakery & Customer Service)
Publix
09.2019 - 01.2023
Administrative Intern
Miller Zell
01.2018 - 01.2019
Associate Degree - Business Administration
Georgia Military College