Destiny Nash
Decatur
Summary
Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
Work History
Behavior Technician
Kadiant
Decatur
09.2023 - Current
- Implemented behavior intervention plans to support client needs.
- Assisted in data collection and analysis for treatment effectiveness.
- Collaborated with multidisciplinary teams to enhance client care.
- Documented client interactions and treatment sessions accurately.
- Provided direct support during therapy sessions to facilitate learning.
- Maintained a safe and supportive environment for clients.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
Nursing Assistant
Gardendale nursing home
Birmingham
05.2022 - 09.2023
- Assisted residents with daily living activities and personal care needs.
- Monitored patient vital signs and reported changes to nursing staff.
- Documented patient care and maintained accurate medical records.
- Supported nursing staff during medication administration and treatments.
- Communicated effectively with residents to foster a supportive environment.
- Maintained cleanliness and organization of resident living areas and supplies.
- Collaborated with team members to enhance resident comfort and safety.
- Provided companionship to residents, promoting emotional well-being and engagement.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Conducted regular rounds to check on patients' safety and proactively address issues.
Remote customer service representative
Chime Solutions
Morrow
04.2019 - 01.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and support through multiple communication channels.
- Maintained accurate customer records in the company database system.
- Collaborated with team members to improve service delivery processes.
- Trained new staff on customer service protocols and tools.
- Handled escalated customer complaints with professionalism and care.
- Monitored service quality and provided feedback for continuous improvement.
- Conducted follow-up calls to ensure customer satisfaction after interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Member Service Representative
Sand club
Tucker
01.2018 - 06.2018
- Assisted members with account inquiries and service requests.
- Processed membership applications and renewals efficiently.
- Provided information about club programs and events to members.
- Resolved member concerns through effective communication and support.
- Maintained accurate records of member interactions and transactions.
- Collaborated with team members to enhance customer service strategies.
- Educated members on utilizing club resources and amenities effectively.
- Conducted follow-ups to ensure member satisfaction with services provided.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
Education
Graduation Achievement Charter
Atlanta, CASkills
- Behavior intervention
- Data analysis
- Client documentation
- Social skills training
- Vital signs monitoring
- Customer support strategies
- Record keeping
- Team communication
- Problem solving
- Time management
- Conflict resolution
- Active listening
- Team collaboration
- Instructional techniques
Timeline
Behavior Technician
Kadiant
09.2023 - Current
Nursing Assistant
Gardendale nursing home
05.2022 - 09.2023
Remote customer service representative
Chime Solutions
04.2019 - 01.2021
Member Service Representative
Sand club
01.2018 - 06.2018
Graduation Achievement Charter