Destiny Sewell
Lagrange
Summary
Dynamic professional with extensive experience in managing front desk operations and delivering exceptional visitor assistance. Proven ability to leverage outstanding communication skills for providing accurate information and resolving inquiries promptly. Expertise in visitor management and strong organizational capabilities foster a smooth and welcoming environment that enhances guest experiences. Committed to maintaining high standards of service excellence while adapting to the evolving needs of visitors and the organization.
Overview
5
5
years of professional experience
Work History
Visitor Management
WellStar medical
07.2024 - Current
- Customer service - checking visitors in caring for my customers as they go through difficult times helping them around the hospital.
- Streamlined visitor management processes to minimize risks associated with unauthorized access.
- Maintained a secure campus through regular monitoring of security cameras, access control systems, and visitor management processes.
- Assisted with visitor management by verifying identification and issuing temporary passes.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Ensured safety of employees, visitors, and property through diligent access control and visitor management procedures.
Job Title
Walmart
03.2023 - 12.2023
- CASHIER, Check customer out, bagged their groceries, and took them to there car.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Stocked, I would stock returns items or even groceries
- Customer service, Asking how they day been, taking giving them comfort
Manager
Firehouse Subs
01.2021 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
Diploma -
Callaway High School
05.2024
Skills
- Visitor management
- Data entry
- Visitor management procedures
- Visitor management systems
- Visitor management protocols
- Background in supervision and management
- Customer service
- Active listening
- Critical thinking
- Team leadership
- Verbal and written communication
- Customer relationship management (CRM)
Timeline
Visitor Management
WellStar medical
07.2024 - Current
Job Title
Walmart
03.2023 - 12.2023
Manager
Firehouse Subs
01.2021 - 12.2022
Diploma -
Callaway High School