Destiny Wilkins
Atlanta
Summary
Dedicated customer service and travel operations professional with over five years of experience in the financial, healthcare, and hospitality sectors. Adept in financial counseling and policy interpretation. Proven ability to deliver exemplary customer experiences, and manage sensitive information. Skilled in call center environments, medical records, loan servicing, and travel coordination. Adept at using various platforms including Microsoft Office and Sabre GDS, with a strong commitment to accuracy, confidentiality, and team collaboration. Recognized for exceptional communication skills and global travel expertise, driving successful outcomes.
Overview
7
7
years of professional experience
Work History
Financial Aid Representative
Nelnet
10.2023 - Current
- Ensuring clear communication of relevant information impacting student accounts or financial aid eligibility.
- Maintained compliance with federal and state regulations, conducting regular audits and reporting findings to relevant authorities.
- Counseled students and parents about financial aid options and program details.
- Educated borrowers on loan forgiveness, deferments, and payment plans.
Medical Records Specialist
Verisma
08.2023 - 10.2023
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Fulfilled Released of Information requests in compliance with HIPPA standards.
- Assisted patients with billing inquiries, issued receipts, and outstanding balances
Customer Service Representative
Bakkt
03.2021 - 03.2023
- Planned and booked travel itineraries using Wells Fargo Credit Card and rewards.
- Price match between various for hotels, rentals, airlines, and vendors
- Facilitated redemption points for travel, rentals, gift cards, and merchandise.
- Maintained detailed records of customer interactions, purchases, and transactions.
Travel Concierge
TTEC
06.2018 - 03.2021
- Organized comprehensive travel plans for global and local journeys, encompassing air travel, hotel stays, and transportation.
- Guided junior advisors in handling complex air ticketing challenges
- Utilized Sabre GDS for ticketing pricing and travel management
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Education
MBA - Business Administration
Liberty University
Lynchburg, VABachelor Of Hospitality And Tourism Management - Hospitality Administration And Management
North Carolina Central University
Durham, NC05.2021
Skills
- Financial counseling
- Policy interpretation
- Research
- Financial literacy
- Telemarketing Sales
- CRM Systems and Microsoft Suite
- Loan processing
- Customer service
- Financial reporting
- Global travel experience
- Destination research
Timeline
Financial Aid Representative
Nelnet
10.2023 - Current
Medical Records Specialist
Verisma
08.2023 - 10.2023
Customer Service Representative
Bakkt
03.2021 - 03.2023
Travel Concierge
TTEC
06.2018 - 03.2021
MBA - Business Administration
Liberty University
Bachelor Of Hospitality And Tourism Management - Hospitality Administration And Management
North Carolina Central University
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