Devan Williams
Peachtree City
Summary
Highly skilled Registered Medical Assistant with background in maintaining, analyzing and troubleshooting electronic medical record systems. Possess vast knowledge of healthcare procedures and HIPAA regulations, combined with strong technical acumen for optimal data management. In previous roles, contributed to system efficiency by ensuring accurate data entry, enhancing patient registration processes, and improving overall operational workflows.
Overview
17
17
years of professional experience
Work History
Registered Medical Assistant
Dermatology Institute
Newnan
11.2017 - Current
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided technical support for the installation, configuration, maintenance, troubleshooting, and upgrading of EMR systems.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Managed over 20 telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care, including detailed information on their medications, or prescriptions.
- Trained and supervised new employees on customer service training, including conflict resolution, and data entry practices.
- Assist physicians with surgeries, including preparing the operating room, numbing the patient's surgery site, handing them instruments, and sterilizing instruments.
- Called and faxed pharmacies to submit prescriptions and refills.
Sales Associate
Cash House Buyers
York
02.2016 - 10.2017
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
- Quoted prices, credit terms, and other bid specifications.
- Increased qualified leads by 15% by building tools to identify prospective customers who were most likely to convert.
- Increased sales with the execution of full sales cycle processing, from initial lead processing through conversion and closing.
- Maintained current knowledge of evolving changes in the marketplace.
Combat Medic (68W)
Army
El Paso
02.2008 - 02.2014
- Acted as team leader and took responsibility for scene and unit management to maximize integrated support for patients.
- Developed and conducted medical training scenarios to enhance unit readiness and response capabilities.
- Attended training sessions, maintained required certifications and kept current in lifesaving techniques and technologies.
- Maintained detailed records of patient care activities, treatments, medications administered, diagnostic tests results, and other relevant information.
- Operated radio systems to coordinate with headquarters for casualty evacuation requests, or any other medical emergencies that arise during operations.
- Delivered emergency medical treatment at the point of wounding on combat battlefields.
Education
Bachelor of Science - Cyber Security
Kennesaw State University
Kennesaw, GASkills
- Vulnerability assessment
- Incident response
- Data analysis
- Customer service
- Technical troubleshooting
- Problem solving
- Clinical documentation
- Team collaboration
Accomplishments
- 2009 Global War on Terrorism Medal
- 2010 Army Commendation Medal
- 2011 Army Achievement Medal
- 2011 Ranger School Graduate
Timeline
Registered Medical Assistant
Dermatology Institute
11.2017 - Current
Sales Associate
Cash House Buyers
02.2016 - 10.2017
Combat Medic (68W)
Army
02.2008 - 02.2014
Bachelor of Science - Cyber Security
Kennesaw State University
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