Devanny-AL'Leyah Dorelien
Hampton
Summary
Results-driven Hospitality Management professional with Bachelor's and Associate's degrees and years of experience in enhancing guest experiences in restaurants and corporate environments. Expertise in team leadership, employee training, event coordination, and guest relations. Committed to fostering strong customer relationships and maintaining high service standards in dynamic settings.
Overview
6
6
years of professional experience
Work History
Home Baker
Devanny Luxe Cakes
Hampton
03.2026 - Current
- Consult with clients to design custom cakes and dessert packages for celebrations and special events.
- Coordinate scheduling, customer communication, and order fulfillment.
- Manage business operations including invoicing, marketing, and client relationships.
- Deliver customized experiences while maintaining quality and meeting deadlines
Lead Server/Bartender
Black Agave
Farmers Branch
11.2024 - 08.2025
- Delivered exceptional guest experiences in a high-volume restaurant environment while maintaining outstanding service standards.
- Upsold menu items and beverages, enhancing guest satisfaction and driving increased sales.
- Trained and supervised bartenders and servers on service procedures, safety standards, and menu knowledge to enhance team effectiveness and service quality.
- Managed bar inventory and monitored supply levels, contributing to reduced operational waste and streamlined operations.
- Ensured compliance with TABC and ServSafe regulations while maintaining a safe, organized work environment.
Inside Property Adjuster Analyst II
Allstate
Dallas
11.2023 - 12.2024
- Managed high-volume caseload, ensuring adherence to productivity and quality standards.
- Cultivated strong client relationships through timely communication and exceptional service.
- Collaborated with customers, vendors, and internal departments to resolve complex issues effectively.
- Prepared detailed reports, maintained accurate documentation, and ensured compliance with company standards.
- Balanced multiple priorities in a fast-paced corporate environment while delivering professional client support.
BayHost, Ace Trainer & Special Events Ambassador
Top Golf
Dallas
03.2023 - 11.2023
- Created memorable hospitality experiences for guests in fast-paced entertainment venue, enhancing guest satisfaction.
- Coordinated corporate events, private parties, and special events, ensuring seamless execution and high client satisfaction.
- Trained and mentored new team members on hospitality standards, service excellence, and company procedures.
- Collaborated with culinary, operations, and sales teams to ensure successful event execution.
- Supported event setup, guest engagement, and breakdown, consistently achieving high levels of customer satisfaction.
- Built lasting guest relationships by providing personalized service and resolving concerns professionally.
Fine Dining Server
Sunset Grille - Secret Harbour
St.Thomas
02.2022 - 12.2022
- Delivered exceptional dining experiences for resort guests in a high-volume environment.
- Cultivated positive guest relationships through attentive service and tailored hospitality.
- Supported execution of private and special events, ensuring seamless service delivery.
- Processed guest transactions with accuracy, ensuring professionalism and efficiency throughout.
Hostess
Enkai Sushi Bar
St.Thomas
01.2022 - 12.2022
- Managed reservations and guest seating, ensuring welcoming first impressions for all guests.
- Delivered exceptional customer service while maintaining an organized front-of-house operation.
- Coordinated communication between guests and restaurant staff, enhancing service efficiency.
- Answered phones and resolved guest inquiries professionally, contributing to positive dining experiences.
Server
Margaritaville Restaurant
St.Thomas
03.2020 - 12.2021
- Delivered exceptional guest service in a high-volume restaurant while creating memorable dining experiences.
- Leveraged extensive menu knowledge to provide personalized food and beverage recommendations, enhancing guest satisfaction.
- Coordinated with kitchen and front-of-house teams to deliver seamless service and elevate guest experience.
- Processed guest orders and payments accurately while maintaining attention to detail.
- Ensured cleanliness and organization of dining areas, upholding company sanitation and safety standards.
Education
BBA - Hospitality Administration And Management
Monroe College
Bronx, NY05-2021
Associate of Applied Science - Hospitality Management
Monroe College
Bronx, NY12-2019
Skills
- Event Coordination
- Special Events
- Team Leadership
- Team training
- Customer Service Excellence
- Guest Relations
Timeline
Home Baker
Devanny Luxe Cakes
03.2026 - Current
Lead Server/Bartender
Black Agave
11.2024 - 08.2025
Inside Property Adjuster Analyst II
Allstate
11.2023 - 12.2024
BayHost, Ace Trainer & Special Events Ambassador
Top Golf
03.2023 - 11.2023
Fine Dining Server
Sunset Grille - Secret Harbour
02.2022 - 12.2022
Hostess
Enkai Sushi Bar
01.2022 - 12.2022
Server
Margaritaville Restaurant
03.2020 - 12.2021
BBA - Hospitality Administration And Management
Monroe College
Associate of Applied Science - Hospitality Management
Monroe College