Deven Brookins
Rex
Summary
Experienced Office Management and Administration Professional experienced in enhancing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business sharpness. Works effectively with cross functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Contracts Administrator
Georgia Department of Human Services
03.2023 - Current
- Develop and implement contracting policies and procedures.
- Review supporting documents by programs to ensure compliance with standards of the agency.
- Develop contracts in compliance with federal and state laws, rules and regulations and agency/department requirements.
- Collaborate with a legal team of attorneys for the completion of the contract process.
- Contracts Administrator 2024- Current
Business Support Analyst
Georgia Department of Human Services
01.2023 - 01.2024
- Communicated with staff quarterly regarding office supplies.
- Onboarding for new hires, requested information to obtain credentials for SOG and access badge.
- Assigned equipment to new staff.
- Completed offboarding for terminations and resignations.
- Equipment inventory for the department
- Assisted leadership with ensuring training completion for all employees in the department by office deadline.
- Submitted weekly nonstandard reports to the Contracts Manager.
- Reserved cubicles through DHS Connect for staff reporting to the building.
- Assist Leadership with agency acquisition training.
- Assist Leadership with travel accommodations.
- Assist the Executive Assistant of Finance with assignments and special projects.
- Provided critical support to senior leadership for decision making, delivering accurate and timely financial reports.
Change Unit Specialist
Department of Early Care and Learning
01.2022 - 03.2023
- Provide professional ongoing case management by working with families and other professionals to ensure all childcare needs are being met.
- Establish rapport with families to develop knowledge of the case to better assist families with childcare needs and other helpful resources.
- Collaborate with families, other departments, schools, childcare providers, and family support network groups to obtain additional information and coordinate services with parents.
- Provide timely communications and review of all pertinent documentation to ensure effective services.
- Participate in scheduled supervision team meetings, division meetings and other professional work groups.
- Complete required and continued training annually and when needed.
- Conduct research using a variety of sources to complete, prepare, process, and generate documents or respond to inquiries, questions, and requests.
- Provided compassionate support for patients and families during challenging times, offering emotional comfort while addressing their concerns.
Safety Desk Representative
Georgia Department of Transportation-ABACUS
09.2020 - 01.2022
- Assist citizen callers and DOAS by providing information and proper tools for resolution of liability claims.
- Enter, update and close case details in IMS for state roadway damages and claims.
- Assist and educate citizens on how to file Liability claims, request documentation and follow ups.
- Assist with the renewal process for Special Property All Risk (SPAR) Insurance Program
- Maintain claim records and documentation.
- Communicate with TMC, HERO, DOAS, and Contractors regarding road repairs, damages, and claim information.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Investigative Analyst
Georgia Department of Revenue-ABACUS
01.2017 - 01.2020
- Investigate suspicious criminal activities, keep records, and prepare correspondence and written reports of investigation findings.
- Assist other local and federal agencies in a variety of other case development.
- Determine existing fraud trends by analyzing accounts and transaction patterns.
- Transcribe interviews and convert audio transcripts.
- Conduct GCIC, ITS, CLEAR, ROCIC, GRATIS and TLO reports.
- Conduct and schedule interviews.
- Conduct thorough and timely investigations into allegations of tax fraud, tax evasion, and laundering committed by taxpayers.
- Prepare and coordinate field assignments to obtain relevant evidence and information.
- Perform surveillance work and undercovers to obtain information not accessible from databases and interviews.
- Issue subpoenas and serve other legal documents.
- Investigative Analyst 2017-2020
Tax Fraud Examiner
Georgia Department of Revenue-ABACUS
09.2015 - 01.2017
- Determine existing fraud trends by analyzing accounts and transaction patterns.
- Identify, monitor, and examine activities involving tax fraud.
- Observe customer transactions to identify fraudulent activity.
- Resolve queued transactions within the service level agreement to reduce potential revenue losses.
- Assist taxpayers with investigations and liabilities on tax returns.
- Review supporting documents sent in by taxpayers to resolve tax liabilities.
- Tax Fraud Examiner 2015-2017
Workforce Analyst
Intuit Turbo Tax
12.2014 - 08.2015
- Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
- Generated and distributed daily reports and order acknowledgments to appropriate personnel.
- Developed implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
- Real time monitoring of workforce systems to ensure agents are adhering to their schedules Manage skill assignments for agents as well as maintain system access and profiles.
Customer Service Representative
Alorica
04.2013 - 12.2014
- Confer with customers by telephone to provide information about products or services, take or enter orders, obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Cross trained and provided back-up for other customer service representatives when needed.
Education
Bachelor of Business Administration -
Gordon State College
Barnesville, GA05.2015
High School Diploma - undefined
D.M. Therrell
Atlanta, GA05.2009
Skills
- Good organizational skills needed to manage a high volume of assigned cases
- Strong interpersonal and communication skills including the ability to interact with clients
- Well versed in conflict resolution tactics
- Experience using multiple applications such as IMS, GCIC, ITS, CLEAR, TLO, Cspro, NICE, Cognos, ROCIC, GRATIS, WorkplaceXT, IMS, Peoplenet, PeopleSoft, Gateway, TeamWorks Financial and Docusign
- Knowledgeable in Microsoft Word, Excel, and Outlook
- Comfortable with using multiple platforms to collect and transfer data
- Contract drafting
- Financial management expertise
- Procurement processes
Timeline
Contracts Administrator
Georgia Department of Human Services
03.2023 - Current
Business Support Analyst
Georgia Department of Human Services
01.2023 - 01.2024
Change Unit Specialist
Department of Early Care and Learning
01.2022 - 03.2023
Safety Desk Representative
Georgia Department of Transportation-ABACUS
09.2020 - 01.2022
Investigative Analyst
Georgia Department of Revenue-ABACUS
01.2017 - 01.2020
Tax Fraud Examiner
Georgia Department of Revenue-ABACUS
09.2015 - 01.2017
Workforce Analyst
Intuit Turbo Tax
12.2014 - 08.2015
Customer Service Representative
Alorica
04.2013 - 12.2014
High School Diploma - undefined
D.M. Therrell
Bachelor of Business Administration -
Gordon State College
Similar Profiles
Eve D. BurgmanEve D. Burgman
Child Support Agent III at Georgia Department of Human ServicesChild Support Agent III at Georgia Department of Human Services
JESSICA FERGUSONJESSICA FERGUSON
Advocate Supervisor at Georgia Department Of Human ServicesAdvocate Supervisor at Georgia Department Of Human Services
Jomal ChildersJomal Childers
Sr. Training Manager at Georgia Department of Human ServicesSr. Training Manager at Georgia Department of Human Services
Jeremiah HoodJeremiah Hood
Student Assistant at East Georgia State CollegeStudent Assistant at East Georgia State College
Jada MarksJada Marks
Serving Staff Member at Olive Garden RestaurantServing Staff Member at Olive Garden Restaurant