Devin Norton
Cleveland
Summary
Dynamic Customer Service Technician with Windstream Telecommunications, adept at network troubleshooting and service installation. Proven track record in emergency service management and effective communication, ensuring customer satisfaction during critical service restorations. Recognized for problem-solving abilities and a commitment to quality assurance in high-pressure environments. Dedicated Customer Service Technician lends expert insight into problematic installations and requests for service. Conducts custom assessments and troubleshooting to resolve performance issues and restore service levels. QA-focused approach to maintaining customer satisfaction with expedited assessment, order fulfillment and processing. Resourceful experience handling and deploying equipment and services. Resourceful Customer Service Technician known for productivity and efficient task completion. Possess specialized skills in technical troubleshooting, customer issue resolution, and workflow management. Excel in communication, problem-solving, and adaptability, ensuring high-quality service delivery in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Technician
Windstream Telecommunications
Dahlonega
09.2021 - Current
- Installed and repaired internet services across Georgia, specializing in fiber, coax, and copper DSL technologies.
- Assisted in hurricane relief efforts for telephone services in South Georgia, including tree cutting and service restoration.
- Operated bucket trucks with DOT certification to efficiently manage service installations and repairs.
Landscaping Foreman
City of Dahlonega
Dahlonega
04.2025 - 09.2025
- Managed comprehensive landscaping tasks including grass cutting, weedeating, and edging roadways and sidewalks.
- Operated heavy machinery such as backhoes, excavators, loaders, skidsteers, and tractors for various landscaping projects.
- Collaborated with the water department and performed maintenance activities like cleaning storm drains.
Education
GED -
Woody Gap High School
Suches, Ga 01-2021
Skills
- Network troubleshooting
- Service installation
- Equipment maintenance
- Technical support
- Fiber optics
- Customer service
- Problem solving
- Effective communication
- Team collaboration
- Project management
- Heavy machinery operation
- Regulatory compliance
- Time management
- Detail orientation
- Safety protocols
- Installations and repairs
- [Software] proficiency
- Documentation and reporting
- Equipment installation
- Troubleshooting methods
- Customer needs assessment
- Network systems
- Software troubleshooting
- Emergency service management
- Telecommunications equipment
- Customer empathy
- Inventory management
- CRM software
- Service calls
- Service quality standards
- Hardware troubleshooting
- Troubleshooting and diagnosis
- Stock management
- Professional phone voice
- Emotional intelligence
- Calm under pressure
- Quality assurance controls
- Conflict resolution
- Verbal and written communication
- Customer relationship management (CRM)
- Interpersonal skills
- Service upselling
- Staff education and training
- Customer service orientation
- Customer education
- System implementation
- Calm and professional under pressure
- Persuasion skills
- Order and refund processing
- Reliability
- Computer skills
- High-energy attitude
- Interpersonal communication
- Data entry accuracy
- Merchandise orders and exchanges
- Promotional support
- Excellent communication
- Time management abilities
- Multi-line phone systems
- Cross-functional collaboration
- Problem resolution
- Client assessment
- Account updating
- Adaptability
- Quality assurance
- Customer needs assessments
- Product knowledge
- Netsuite ERP
- Raiser's edge
- Relationship building
- Document and records management
- Quality control
- Attention to detail
- Route management
- Customer retention strategies
Affiliations
I personally like spending time with family like sports and gatherings. I enjoy hunting with my father and fishing with my spouse. i also enjoy automotive repair and automotive technology and automotive repair and detailing.
Certification
DOT certification to drive a bucket truck
Languages
English
Professional
References
References available upon request.
Timeline
Landscaping Foreman
City of Dahlonega
04.2025 - 09.2025
Customer Service Technician
Windstream Telecommunications
09.2021 - Current
GED -
Woody Gap High School
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