Devin Smith
Cumming
Summary
Professional leader with comprehensive background in regional management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.
Overview
10
10
years of professional experience
Work History
Regional Manager Community Relations
AccentCare
10.2022 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Account Executive
AccentCare
10.2019 - 10.2022
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Director of Wellness
Addington Place Senior Living
07.2014 - 10.2019
- Streamlined administrative processes for more efficient operations within the wellness center.
- Mentored and supervised staff members, fostering a collaborative work environment that supported professional growth.
- Contributed towards increased retention rates among members through exceptional customer service responsiveness issues or concerns encountered during their experience.
- Coordinated with healthcare providers to ensure seamless integration of wellness services for clients.
- Enhanced overall wellness by developing and implementing comprehensive health programs.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Evaluated program effectiveness using data analytics, adapting strategies as needed to meet client needs and maintain high-quality outcomes.
- Led team training sessions focused on enhancing skills in counseling, coaching, fitness instruction, nutrition planning, stress management techniques.
- Established a supportive atmosphere within the wellness center by prioritizing open communication, empathy, and respect among staff and clients.
Education
Associate of Arts - Nursing
Eastern Florida State College
Cocoa, FL12-2011
Skills
- Operations
- Operational management
- Goals and performance
- Business development and planning
- Sales management
- Strategic development
- Sales expertise
- Sales and marketing strategies
- Database management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20+ staff members.
- Promoted to Regional Manager after 3 successful years in the sales department.
Timeline
Regional Manager Community Relations
AccentCare
10.2022 - Current
Account Executive
AccentCare
10.2019 - 10.2022
Director of Wellness
Addington Place Senior Living
07.2014 - 10.2019
Associate of Arts - Nursing
Eastern Florida State College
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