Devin Swims
Lithonia,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
General Manager
Edible Arrangements
02.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Delivery Driver
Amazon
10.2017 - 04.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Front Desk Office Manager
The Davis Group
04.2019 - 01.2021
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
Shift Manager
Shanes Rib Shack
08.2016 - 10.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
Shift Leader; Server; Grill Cook; Prep Cook
Cracker Barrel Country Store
04.2013 - 09.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
Main Grill Cook
Wendy's
03.2010 - 08.2013
- Stocked and organized kitchen supplies and equipment by lifting [Number] pounds and arranging items.
- Implemented proper food safety procedures, ensuring a clean and sanitary work environment at all times.
- Carefully identified and notified patrons of any potential food allergens.
- Worked closely with kitchen staff to produce weekly schedule of shifts and duties.
Education
Bachelor of Arts - Business Management
The Art Institute of Atlanta
Atlanta, GA06.2012
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Customer Service
Timeline
General Manager
Edible Arrangements
02.2021 - Current
Front Desk Office Manager
The Davis Group
04.2019 - 01.2021
Delivery Driver
Amazon
10.2017 - 04.2022
Shift Manager
Shanes Rib Shack
08.2016 - 10.2017
Shift Leader; Server; Grill Cook; Prep Cook
Cracker Barrel Country Store
04.2013 - 09.2016
Main Grill Cook
Wendy's
03.2010 - 08.2013
Bachelor of Arts - Business Management
The Art Institute of Atlanta
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