Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Devon Walker

Atlanta

Summary

Dynamic Assistant Manager at Remote Security Solutions with a proven track record in enhancing customer satisfaction and driving repeat business. Skilled in project management and employee performance evaluations, I successfully launched quality assurance practices, fostering team development and achieving operational excellence. Adaptable and strategic, I thrive in fast-paced environments.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Remote Security Solutions
05.2023 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established team priorities, maintained schedules and monitored performance.
  • Launched quality assurance practices for each phase of development
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Correctional Officer

Georgia Diagnostic and Classification State Prison
05.2021 - 01.2022
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Responded to emergency situations and de-escalated hostile confrontations.

Education

Bachelor of Arts - Mass Communication

Savannah State University
Savannah, GA
05-2021

Skills

  • Budget assistance
  • Sales monitoring
  • Recruiting and interviewing
  • Project management abilities
  • Business development understanding
  • Adaptability and flexibility
  • Employee performance evaluations
  • Workload management
  • Inventory management
  • Process improvement strategies
  • Team building
  • Staff development
  • Strategic thinking

Certification

  • CPM - Certified Professional Manager
  • Correctional Emergency Response Team (CERT)
  • Firearms Certified
  • CPR (Cardiopulmonary Resuscitation) certification

Timeline

Assistant Manager

Remote Security Solutions
05.2023 - Current

Correctional Officer

Georgia Diagnostic and Classification State Prison
05.2021 - 01.2022

Bachelor of Arts - Mass Communication

Savannah State University
Devon Walker