Devon Walker
Atlanta
Summary
Dynamic Assistant Manager at Remote Security Solutions with a proven track record in enhancing customer satisfaction and driving repeat business. Skilled in project management and employee performance evaluations, I successfully launched quality assurance practices, fostering team development and achieving operational excellence. Adaptable and strategic, I thrive in fast-paced environments.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Remote Security Solutions
05.2023 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Correctional Officer
Georgia Diagnostic and Classification State Prison
05.2021 - 01.2022
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Established positive working relationships and maintained boundaries with resident offenders.
- Responded to emergency situations and de-escalated hostile confrontations.
Education
Bachelor of Arts - Mass Communication
Savannah State University
Savannah, GA05-2021
Skills
- Budget assistance
- Sales monitoring
- Recruiting and interviewing
- Project management abilities
- Business development understanding
- Adaptability and flexibility
- Employee performance evaluations
- Workload management
- Inventory management
- Process improvement strategies
- Team building
- Staff development
- Strategic thinking
Certification
- CPM - Certified Professional Manager
- Correctional Emergency Response Team (CERT)
- Firearms Certified
- CPR (Cardiopulmonary Resuscitation) certification
Timeline
Assistant Manager
Remote Security Solutions
05.2023 - Current
Correctional Officer
Georgia Diagnostic and Classification State Prison
05.2021 - 01.2022
Bachelor of Arts - Mass Communication
Savannah State University
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