Devon Walker
Atlanta
Summary
Dynamic Assistant Manager at Remote Security Solutions with a proven track record in enhancing customer satisfaction and driving repeat business. Skilled in project management and employee performance evaluations, I successfully launched quality assurance practices, fostering team development and achieving operational excellence. Adaptable and strategic, I thrive in fast-paced environments.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Remote Security Solutions
3450 Riverwood Pkwy Se
05.2023 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Correctional Officer
Georgia Diagnostic and Classification State Prison
2978 Hwy 36 West Prison Blvd Jackson, GA 30233
05.2021 - 01.2022
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Established positive working relationships and maintained boundaries with resident offenders.
- Responded to emergency situations and de-escalated hostile confrontations.
Education
Bachelor of Arts - Mass Communication
Savannah State University
Savannah, GA05-2021
Skills
- Budget assistance
- Sales monitoring
- Recruiting and interviewing
- Project management abilities
- Business development understanding
- Adaptability and flexibility
- Employee performance evaluations
- Workload management
- Inventory management
- Process improvement strategies
- Team building
- Staff development
- Strategic thinking
Certification
- CPM - Certified Professional Manager
- Correctional Emergency Response Team (CERT)
- Firearms Certified
- CPR (Cardiopulmonary Resuscitation) certification
Timeline
Assistant Manager
Remote Security Solutions
05.2023 - Current
Correctional Officer
Georgia Diagnostic and Classification State Prison
05.2021 - 01.2022
Bachelor of Arts - Mass Communication
Savannah State University