Devon Wallace

Devon Wallace

Atlanta,GA

850-319-0217

Devonjw1@icloud.com

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Professional Summary

Detail-oriented operations manager with 9+ years of experience managing 500+ customer accounts and $150,000+ in monthly revenue. Strong background in high-volume email communication, financial processing, and corporate reporting. Known for maintaining 50+ five-star reviews through responsive customer service and issue resolution. Experienced working independently, meeting KPIs, and handling sensitive financial data with accuracy. Seeking a fully remote, email-focused customer support or account services role.

Specialized experience in self-storage operations, occupancy management, delinquency control, and tenant lifecycle management.

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Core Skills

• High-Volume Email Support

• Account Management (500+ Accounts)

• Revenue Oversight ($150K+/Month)

• Customer Retention & Satisfaction

• KPI & Performance Tracking

• Financial Reconciliation

• Billing & Payment Processing

• CRM & Ticketing Systems

• Conflict Resolution

• Independent Remote Work

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Professional Experience

Manager

Compass Self Storage

June 2025 – Present

• Manage 500+ active customer accounts and oversee $150K+ in monthly revenue.

• Handle high-volume daily email correspondence with customers and corporate offices.

• Maintain 50+ verified five-star reviews through fast response times and effective problem resolution.

• Process payments, manage delinquent accounts, and reconcile financial reports.

• Consistently meet or exceed corporate KPIs related to revenue growth and customer satisfaction.

• Operate store independently while maintaining performance standards and compliance.

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Manager

Rotolo Consultants Inc.

December 2019 – June 2025

• Managed $1.2M in apartment complex service contracts.

• Communicated with property managers and corporate offices via email and phone.

• Oversaw invoicing, documentation, and financial reporting.

• Ensured contract execution, retention, and profitability.

• Coordinated vendors and maintained professional client relationships.

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Roofing Specialist / Project Manager

May 2016 – December 2019

• Prepared project estimates and managed contracts through completion.

• Coordinated scheduling, crews, and materials.

• Maintained consistent communication with clients regarding timelines and budgets.

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• Oversaw day-to-day operations, including staff supervision, scheduling, and performance management, to ensure optimal performance and customer satisfaction
• Developed and implemented training programs to enhance employee skills and improve overall team performance
• Managed inventory levels and procurement processes to minimize waste and maintain cost-effectiveness
• Cultivated strong client relationships through effective communication and personalized service, resulting in increased customer loyalty and repeat business
• Spearheaded all operational functions, including project management, budgeting, and resource allocation, resulting in streamlined processes and improved project efficiency
• Led cross-functional teams to ensure timely completion of projects while maintaining high-quality standards and adherence to client specifications
• Implemented strategic initiatives to enhance productivity and reduce costs, resulting in significant savings for the organization
• Fostered a culture of collaboration and continuous improvement, driving employee engagement and retention
• Performed risk assessment analysis on existing operations procedures to minimize potential liabilities
• Supervised staff performance to ensure quality standards were met in a timely fashion

• Reviewed files, records and other documents to obtain information or respond to requests.
• Coordinated travel arrangements for office personnel.
• Answered phones in a courteous manner while providing excellent customer service.
• Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
• Verified accuracy of all paperwork prior to submission for processing.
• Communicated with customers, employees and vendors to answer questions and address complaints.
• Created memos, letters, emails, reports, presentations as requested by management.
• Greeted visitors in a friendly and professional manner while directing them appropriately.