Devona Riley
Stockbridge,GA
Summary
Experienced medical professional with expertise as a Certified Nurse Assistant, ARU Cardiac Procedure Tech, Patient Care Technician, and Radiology Secretary. Skilled in patient care, medical scheduling, and customer service in fast-paced clinical environments. Proficient in scheduling appointments for various specialties including nuclear medicine, oncology, radiology, surgery, and psychiatry. Knowledgeable in medical terminology, HIPAA compliance, and using systems such as Epic, Cerner, PowerChart, and MediTech. Familiar with diagnostic procedures, including MRI, CT, X-ray, PET, ultrasound, and EKG. Strong administrative skills with experience in Microsoft Office, faxing, and medical record management.
Qualified [Scheduler/Secretary] with comprehensive background in effective scheduling and resource allocation. Successfully managed multiple projects simultaneously, ensuring timely completion and optimal use of resources. Demonstrated proficiency in coordinating team efforts and maintaining clear communication, showcasing strong organizational and time-management skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PCT/Secretary
Northside Hospital Atlanta
11.2022 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Adapted scheduling methods to fit unique demands of diverse projects, demonstrating flexibility and innovative thinking.
- Answered multi-line phone system and enthusiastically greeted callers.
Patient Care Technician/Secretary
Northside Hospital
03.2022 - Current
- Provided patient care as a floater, including ADLs, vital signs, and accu-checks.
- Performed clerical duties: scheduling, charting, word processing, and using MediTech and Epic systems.
- Coordinated patient appointments with case management.
- Gained 40+ hours of phlebotomy experience in blood collection and specimen handling.
Cardiac Procedure Technician / Telemetry
Piedmont Henry
02.2022 - 09.2023
- Monitored telemetry and assisted with cardio conversions, including TEE.
- Performed phlebotomy (40+ hours), blood collection, and specimen handling.
- Assisted with patient admissions, including gathering medical history and performing pre-surgery prep (IV insertion, monitoring vitals, blood sugar checks, and patient shaving).
- Supported post-surgery recovery (monitoring vitals, holding pressure, assisting with vascular studies).
- Performed EKGs, provided interpretations, and conducted Istat labs.
Travel Certified Nursing Assistant
Piedmont Eastside Medical Hospital
01.2022 - 03.2022
- Assigned to work in the following areas: Rehabilitation, PCU, ICU, CSU, Med-surge, surgical floor, mental health floor
- 40+ hours hrs of phlebotomy experience in blood collection and specimen handling.
- Clerical work – Word processing, Medi tech, epic system, faxing, charting, scheduling patient appointments
Patient Care Technician Contractor
Medical Solutions Staffing Services
11.2019 - 03.2022
- Provided bedside care in neuroscience ICU, including ADLs, vital signs, accu-checks, and straight catheterizations.
- Assisted with physical therapy, patient hygiene, and daily tasks.
- Performed phlebotomy (40+ hours) and specimen collection.
- Conducted EKGs and provided interpretations.
- Handled clerical tasks, including phone management.
Patient Care Technician Contractor
Medical Solutions Staffing Services
11.2019 - 01.2020
- Provided patient care in Oncology, ICU, and COVID units, including vital signs and glucose checks.
- Performed phlebotomy (40+ hours) and specimen collection.
- Conducted EKGs and telemetry monitoring with interpretations.
- Handled clerical duties: scheduling, charting, word processing, using MediTech and Epic, and faxing.
- Managed front office tasks: phone support, patient check-in/check-out, and record processing.
Certified Nursing Assistant / Secretary
Piedmont Henry Hospital
11.2017 - 11.2019
- Provided care for critical patients in a fast-paced Med-Surg/Telemetry setting.
- Followed physician and nurse instructions, ensuring patient safety and optimal care.
- Performed EKGs, phlebotomy (40+ hours), and specimen collection.
- EKG Tech / Stress Technician, 08/2008 - 07/2014
Certified Nursing Assistant/Certified Medication Aide of Georgia, Shift lead
Arbor Terrace of Hamilton Mill
07.2014 - 11.2017
- Provided care for critical patients in a fast-paced Med-Surg/Telemetry setting.
- Followed physician and nurse instructions, ensuring patient safety and optimal care.
- Delivered exceptional customer service, ensuring respect and dignity for patients and families.
Scheduler/Secretary/PCT
Northside Hospital
01.2022 - 12.2022
- 40 Hrs+ scheduler Screening Team
- Performs radiology scheduling in high volume fully computerized environment
- Uses general knowledge of advanced medical terminology,radiology procedures,exams,preparations, exams sequencing and other related functions
- Notifies material management or appropriate staff member via phone and email when scheduling procedures requiring special equipment or implants and follows up to assure its availability
- Answers 150-300 calls per day
- Pre Certs 50-100 patients per day utilizing various methods such as insurance websites such as but not limited to,Availity, Eviivore, Health Help, AIM,UHC, via phone and email to attain pre-authorization.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Education
Healthcare Management -
Ashford University
Clinton,IA01.2024
Some College (No Degree) - Nursing
South College
Atlanta, GASkills
- Computer skills
- Attention to detail
- Data entry
- Customer service
- Teamwork and collaboration
- Effective multitasking
- Medical terminology
- Patient scheduling
- Insurance verification
- Medical billing
- Patient registration
- Insurance claims processing
Certification
- Certified Nursing Assistant License (Georgia)
- Medication Aide License (Georgia)
- CPR Certification, American Red Cross
Timeline
PCT/Secretary
Northside Hospital Atlanta
11.2022 - Current
Patient Care Technician/Secretary
Northside Hospital
03.2022 - Current
Cardiac Procedure Technician / Telemetry
Piedmont Henry
02.2022 - 09.2023
Scheduler/Secretary/PCT
Northside Hospital
01.2022 - 12.2022
Travel Certified Nursing Assistant
Piedmont Eastside Medical Hospital
01.2022 - 03.2022
Patient Care Technician Contractor
Medical Solutions Staffing Services
11.2019 - 03.2022
Patient Care Technician Contractor
Medical Solutions Staffing Services
11.2019 - 01.2020
Certified Nursing Assistant / Secretary
Piedmont Henry Hospital
11.2017 - 11.2019
Certified Nursing Assistant/Certified Medication Aide of Georgia, Shift lead
Arbor Terrace of Hamilton Mill
07.2014 - 11.2017
Healthcare Management -
Ashford University
Some College (No Degree) - Nursing
South College
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