DEXTER MITCHELL
Experienced Customer Service Professional
Jonesboro,GA
Summary
Reliable and mission-driven professional with a strong background in operations, communication, and security. Brings over eight years of combined military and civilian experience, including reporting for high-stakes federal missions and leading process improvements in fast-paced environments. Known for accuracy under pressure, clear communication with senior leadership, and the ability to manage multiple priorities with focus and accountability. Holds an active Secret Clearance and certifications in Notary Public and ScrumMaster.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Sale Associate
The UPS Store #4724
06.2023 - 12.2024
- Proven ability to learn quickly and adapt to new situations, ensuring fast service and exceptional customer support.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Specialist
Army National Guard-Georgia
07.2015 - 01.2024
- Enhanced operational efficiency by streamlining reporting procedures and implementing time-saving strategies across multiple units.
- Self-motivated, with a strong sense of personal responsibility.
- Provided tools and guidance to sustain or increase productivity for unit personnel, improving task completion rates and unit coordination.
- Proven capability of performing duties and responsibilities above and beyond position and rank.
- Recognized saturated tasks and delegated them to trained individuals, enhancing overall communication.
Radio Telephone Operator
Army National Guard
10.2021 - 11.2022
- Enhanced communication efficiency by operating and maintaining radio equipment for clear and reliable transmissions.
- Boosted unit coordination through precise transmission of information during high-pressure situations, resulting in successful operations.
- Ensured uninterrupted communication flow by troubleshooting and repairing radio systems promptly.
- Briefed senior military leadership, including the Major General and 648th Maneuver Enhancement Brigade, on critical mission updates.
- Oversaw detection metrics and reporting for a 320-mile sector of the U.S. Southern Border, contributing to accurate documentation of 287,175 encounters in FY22.
- Proactively inspected all Battalion reports, contributing to success of the Southwest Border Mission.
- Delegated complex, high-volume tasks to trained unit members to ensure timely and accurate mission reporting under strict deadlines.
Specialist
Army National Guard
06.2021 - 07.2021
- Joint Readiness Training.
- Collaborated with other units in joint training exercises to improve interoperability between diverse military functions.
- Established a high level of physical fitness within the platoon through rigorous training programs tailored to individual needs.
- Optimized resource allocation by conducting thorough assessments of required equipment and manpower for each mission objective.
- Operated multiple types of heavy equipment to prepare roads, runways and bunkers.
- Trained in use of tear gas, passive ordnance, and explosives.
- Handled administrative requirements, maintained records and submitted operational reports.
Manager
The UPS Store #5389
02.2018 - 05.2020
- Supervised daily operations, including opening and closing procedures, shift changes, and staff coordination to maintain smooth business functions.
- Trained and onboarded new employees, improving team performance and reducing ramp-up time for new hires.
- Managed a and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved customer issues quickly and professionally, contributing to higher satisfaction scores and repeat business.
- Enforced safety procedures and work standards, reducing workplace hazards and improving compliance.
- Acted as a key point of contact for operational challenges, ensuring consistent service quality and communication between staff and management.
Education
Associate of Science - Cyber Security
Georgia Military College
Fayetteville, GA 05.2001 -
High School Diploma -
Brandon High School
Brandon, Fl05.2015
Skills
Operational Reporting & Documentation
Leadership & Team Training
Security & Communications Systems
Customer Service Excellence
Time & Task Management
MS Office Suite (Word, Excel, Outlook)
Flexible & Adaptable in High-Pressure Environments
Accomplishments
- Honed and developed the subordinate company's battle staff, improving reporting procedures.
- Successfully briefed the Major General and the 648th Maneuver Enhancement Brigade command team.
- Selected as the midnight report manager for the Task Force Southeast, overseeing detection metrics.
- Managed and verified detection metrics, contributing to accurate reporting in a high-profile sector.
Awards
- Humanitarian Service Medal
- Army Reserve Components Overseas Training Ribbon
- Army Reserve Components Achievement Medal
- Armed Forces Service Medal
- Armed Forces Reserve Service Medal with 'M' Device
- Army Good Conduct Medal
- FBLA - Networking Concepts for States
Certification
CNP - Certified Notary Public
Timeline
Sale Associate
The UPS Store #4724
06.2023 - 12.2024
Radio Telephone Operator
Army National Guard
10.2021 - 11.2022
Specialist
Army National Guard
06.2021 - 07.2021
Manager
The UPS Store #5389
02.2018 - 05.2020
Specialist
Army National Guard-Georgia
07.2015 - 01.2024
Associate of Science - Cyber Security
Georgia Military College
05.2001 -
High School Diploma -
Brandon High School