Deyonna Banks
Atlanta
Summary
Accomplished customer service representative with a solid record of success maintaining customer satisfaction within a fast-paced environment. Expertise in sales, communications, administrative support; highly knowledgeable brand strategy, events and sponsorships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Demonstrator
Crossmart (Sam’s Club)
02.2022 - Current
- Maintain knowledge of products based on brand specifics. Establish rapport with customers to encourage purchasing of items. Participate in marketing events to promote featured brand items. Demonstrate a working knowledge of products for customers, while providing informative information regarding the usage of the product.
- Recognized as employee of the month for six consecutive months.
Inside Wireman
Allison and Smith
06.2024 - 06.2025
- Installed wiring systems in residential and commercial buildings, ensuring compliance with safety codes.
- Diagnosed electrical issues and performed repairs to restore functionality and prevent downtime.
- Collaborated with team members to plan layouts and execute installation projects efficiently.
- Maintained tools and equipment, ensuring readiness for daily tasks and compliance with safety standards.
- Contributed to a safe working environment by consistently following established OSHA guidelines during all tasks.
- Enhanced project efficiency by expertly installing electrical wiring systems in commercial and residential buildings.
- Supported successful project completion with skillful installation of conduit systems and cable trays as required.
- Maintained productivity under pressure while working within fast-paced environments such as construction sites or emergency repair situations.
- Ensured accurate documentation of completed tasks, facilitating smooth hand-off between teams and departments.
- Added or removed wire to shorten or lengthen lines, using various types of splices, connectors and clamps.
- Installed and maintained overhead and underground electrical power lines and auxiliary equipment.
Passport Control
ABM Industries
01.2019 - 01.2020
- Maintained order within the international passport center of the airport. Assisted arriving customers off the planes and directed them to the correct lines for clearance. Educated arriving customers on the policies and procedures regarding passports for entrance. Aided customers with locating the proper documentation for the passport agents.
- Promoted from cart handler to passport control within 6 months of employment.
Education
Trade School Journeymen - Electrical Engineering
Atlanta Electrical Jatc
Peachtree Corners, GA10-2029
GED -
Atlanta Technical College
Atlanta, GA04-2024
Skills
- Client support
- Effective goal management
- Prioritization and scheduling
- Managing event logistics
- Guiding team performance
- Creative problem-solving
- Analytical problem solving
- Detail-Oriented
- People-Focused
- Persuasive Communicator
- Audience Targeting
- Adaptability
- Team collaboration
- Skilled in utilizing Google Suite tools
- Strong verbal and non-verbal communication
- Sales expertise
- Customer service
- Teamwork and collaboration
- Teamwork
- Verbal and written communication
- Adaptability and flexibility
- Decision-making
- Customer engagement
- Relationship building
- Customer relations
- Microsoft office
- Public relations
Accomplishments
Cpr Licensed and Osha 10 verified
Certification
- ISTA Guest Services Certification
- Passport Control Training
- Crossmark Event 101 Certification
Timeline
Inside Wireman
Allison and Smith
06.2024 - 06.2025
Product Demonstrator
Crossmart (Sam’s Club)
02.2022 - Current
Passport Control
ABM Industries
01.2019 - 01.2020
Trade School Journeymen - Electrical Engineering
Atlanta Electrical Jatc
GED -
Atlanta Technical College
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