Dezaray Dorsey

Sorted and distributed incoming mail to appropriate departments, ensuring timely delivery

• Collaborated with other departments to coordinate interoffice deliveries and courier services as needed

• Resolved customer inquiries regarding lost or misdirected mail in a professional and efficient manner

• Handled confidential or sensitive information with utmost discretion and maintained strictconfidentiality protocols

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Oversee team workflow to maintain efficient shift operations.
• handle cash register balancing, food preparation, and inventory management
• provided excellent customer service resolved customer concerns
• Enhanced cleanliness standards by implementing efficient cleaning methods and practices.

• Trained new team members by relaying information on company procedures and safety requirements.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Transitioned seamlessly between different tasks as required.

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuringcustomer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performancemetrics for response time and resolution

• Assisted customers in navigating company website, troubleshooting technical issues, and placingorders online

• Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchangeswhen necessary

• Developed strong problem-solving skills through analyzing complex situations quickly while maintainingcomposure under pressure

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Ensure accurate and timely packing of orders.
• Ensured optimal stock levels through effective tracking and allocation.