Dezhia Cobb

• Worked in sales department helping customers find , and apply for business cards .
• Gathered information on business to find the card that best fits their financial needs.
• Updated any account demographics and information as needed.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

- 40-45 inbound calls per day; focus being on high-quality service with a strong emphasis on member advocacy and patient safety

- Provided information on membership fees, policies, benefits, and services

- Placed outbound calls to Physicians, DME vendors, pharmacies, or other entities to.

• Proactively identified potential issues with client policies, offering solutions to avoid future complications.
• Educated clients on policy changes and updates, ensuring their understanding of insurance options.
• Streamlined the claims process for faster resolution time by implementing efficient organizational systems.

• Solved issues with a well-organized and professional approach. Informed patients of financial responsibilities prior to rendering services.
• Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
• Answered office phone and emails to schedule appointments, answer questions, and document information.
• Collaborated with the billing office and pertinent staff to secure accurate customer/patient invoicing within established deadlines.
• Maintain accurate employee records .

• Worked in a call center environment monitoring agents follow up calls on medical visits to patients.
• Liaised with HR manager to organize and perform quality standard training for new and existing staff.
• Assisted facility providers with documentation requirements to completely ,and accurately reflect patient care provided.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.